HR Service Delivery Expert

3 days ago


Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

The Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes.

Responsibilities
  • Ensure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and aligning service quality with the global People Support Solutions objectives.
  • Manage service quality, addressing customer concerns, and ensuring compliance with regulations.


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