IT Service Delivery Manager
2 days ago
We are seeking an experienced IT Service Delivery Manager to oversee the effective operation and continuous improvement of our IT Service Management (ITSM) platform.
- Critical Tasks:
- Manage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.
- Support Team Management: Lead and manage the support team, fostering a collaborative and high-performance work environment.
- Stakeholder Management: Collaborate with stakeholders to understand their needs and ensure alignment with IT service strategies.
- Incident and Problem Management: Own and manage the Incident and Problem Management processes to help GTS teams minimize service disruptions and enhance service quality.
- IT Service Continuous Improvement: Drive continuous improvement initiatives within GTS services to enhance performance, efficiency, and business satisfaction.
- Vendor Management: Establish and maintain strong relationships with vendors, ensuring their performance aligns with our business objectives.
- Budget Management: Oversee budgetary planning and management to optimize resource allocation and financial efficiency.
- Vendor Effectiveness Controls: Implement and manage controls to assess and improve vendor effectiveness.
-
IT Service Delivery Manager
5 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeWe are looking for an exceptional IT service delivery manager to join our team. As an IT service delivery manager, you will be responsible for managing the relationship with our clients and ensuring that their needs are met through the delivery of high-quality services. Your expertise in cloud infrastructure and service delivery will be essential in helping...
-
Service Delivery Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeService Delivery Manager (German speaking)Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.Contact us directly if you have any questions about this open job position.ResponsibilitiesPrevious work experience (or equivalent) in project management and Service...
-
IT Service Delivery Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeAbout the JobThe Service Desk Operations Lead will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...
-
Service Delivery Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI's and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring...
-
Senior Service Delivery Manager
7 days ago
Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full timeJob DescriptionThis role is responsible for the execution of core services within APAC, including Remote support and Automation. The successful candidate will be accountable for managing day-to-day operations, driving efforts to shift work to the Service desk for automation opportunities, and ensuring deliver and monitor adoption of automation services.The...
-
Global Service Delivery Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeAbout the JobWe are seeking a highly skilled Global Service Delivery Manager to join our team at Balazs. The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring high levels of customer satisfaction and efficiency in all aspects of service delivery.The ideal candidate will have extensive experience...
-
Service Delivery Executive
2 days ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeService Delivery ExecutiveAs a Service Delivery Executive, you will be responsible for ensuring the successful delivery of projects in line with Service Level Agreements (SLAs) and customer expectations. You will lead assigned teams to implement all requirements of the customer contract, defining, planning, tracking, and managing assigned projects and...
-
Service Delivery Expert
3 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full timeWe are looking for a highly skilled Service Delivery Expert to join our team at Johnson Controls, Inc. The ideal candidate will have extensive experience in managing service operations and will be responsible for delivering exceptional customer service.About the Job:Provide leadership and guidance to assigned teams to ensure efficient delivery of...
-
IT Service Delivery Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full timeJob Description:The Business and Operation Lead is responsible for overseeing the day-to-day operation of shared services center, ensuring seamless service delivery and optimizing business processes.Main Responsibilities:Ensuring Efficient Service Delivery: Managing staff and resources to meet SLAs and performance targets.Driving Continuous Improvement:...
-
Service Delivery Manager for APAC Region
7 days ago
Petaling Jaya, Selangor, Malaysia Air Liquide Full timeA world leader in gases, technologies and services for Industry and Health, Air Liquide seeks a seasoned professional to lead the execution of 2 core services within the Asia Pacific region.Job DescriptionThe Service Desk Service Delivery Manager will be accountable for the day-to-day operations within remote support, driving efforts to shift work to the...
-
Service Delivery Executive
7 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob DescriptionWe are looking for an experienced Service Delivery Executive to oversee our service delivery operations. The ideal candidate will have a strong background in people leadership, process improvement, and strategic planning.Key QualificationsMinimum 2+ years of people management experience as a Sr Manager in Fraud and Risk Operations in Payment...
-
Service Delivery Expert
1 day ago
Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full timeService Delivery ExpertWe are seeking a skilled and experienced Service Delivery Expert to join our team at SummitNext Technologies Sdn Bhd. In this role, you will be responsible for delivering exceptional customer service and support to our clients.This position requires strong problem-solving skills, excellent communication abilities, and the ability to...
-
HR Service Delivery Expert
19 hours ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeThe Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes.ResponsibilitiesEnsure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and...
-
Service Delivery Manager
6 days ago
Petaling Jaya, Selangor, Malaysia Kenso Corporation Full timeRole Overview:Kenso Corporation seeks a skilled Service Engineer to join our team.This role involves providing technical support, documenting service activities and reports, and project managing jobs to ensure quality installation and adherence to project schedules.
-
VAT Service Delivery Expert
2 days ago
Petaling Jaya, Selangor, Malaysia Hydra X Full timeVAT Service Delivery ExpertWe are seeking a highly skilled VAT Service Delivery Expert to join our team at Hydra X.The role will involve managing a team of professionals delivering compliance services for specific countries. This includes managing an assigned portfolio of clients to deliver strong client service, ownership of the team's performance...
-
SAP Service Delivery Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full timeJob SummaryWe are seeking a highly skilled SAP Service Delivery Specialist to join our team at ABeam Consulting Malaysia. The successful candidate will serve as a single point of contact for local and global AMS clients, leading and managing a pool of clients on SAP applications and systems.The ideal candidate will have at least 7-10 years of IT background...
-
Global Service Delivery Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Avensys Consulting Full timeCompany OverviewAvensys Consulting is a global IT professional services company offering enterprise solution consulting, business intelligence, and managed services to clients across various industries.Job DescriptionAct as the single point of contact (SPOC) on operations matters for clients.Oversee day-to-day fault management for critical/escalated...
-
IT Service Delivery Expert
7 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full timeThe IT Service Delivery Expert role at F. Hoffmann-La Roche AG offers a unique opportunity to drive business growth and deliver exceptional customer experiences. As a key member of our IT department, you will be responsible for providing first-level support for incidents and requests for End Users on Windows, Google, and Apple environments.Your primary focus...
-
Service Delivery Associate
19 hours ago
Petaling Jaya, Selangor, Malaysia IBM Computing Full timeWelcome to IBM Computing, where innovation meets excellence. We're currently seeking a talented Process Delivery Specialist to enhance our operations and deliver outstanding customer experiences.About the JobThis role involves working closely with various teams to ensure seamless day-to-day operations. Key responsibilities include verifying spare parts...
-
Delivery Excellence Manager
7 days ago
Petaling Jaya, Selangor, Malaysia EPF Malaysia Full timeRole OverviewThe Programme Delivery Manager will be responsible for overseeing and guiding large-scale programmes that involve multiple teams and departments. This role requires strong leadership skills, excellent interpersonal and communication abilities, and a proven track record of managing complex programmes using both Waterfall and Agile...