IT Service Delivery Manager

2 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time
Job Summary

We are seeking an experienced IT Service Delivery Manager to oversee the effective operation and continuous improvement of our IT Service Management (ITSM) platform.

  • Critical Tasks:
  • Manage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.
  • Support Team Management: Lead and manage the support team, fostering a collaborative and high-performance work environment.
  • Stakeholder Management: Collaborate with stakeholders to understand their needs and ensure alignment with IT service strategies.
  • Incident and Problem Management: Own and manage the Incident and Problem Management processes to help GTS teams minimize service disruptions and enhance service quality.
  • IT Service Continuous Improvement: Drive continuous improvement initiatives within GTS services to enhance performance, efficiency, and business satisfaction.
  • Vendor Management: Establish and maintain strong relationships with vendors, ensuring their performance aligns with our business objectives.
  • Budget Management: Oversee budgetary planning and management to optimize resource allocation and financial efficiency.
  • Vendor Effectiveness Controls: Implement and manage controls to assess and improve vendor effectiveness.


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