Senior Service Delivery Manager

2 days ago


Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time
Job Description

This role is responsible for the execution of core services within APAC, including Remote support and Automation. The successful candidate will be accountable for managing day-to-day operations, driving efforts to shift work to the Service desk for automation opportunities, and ensuring deliver and monitor adoption of automation services.

The position will oversee the delivery of all Service Desk Support functions to the Hub user base, maintaining a high customer satisfaction rating. Additionally, it will manage, govern, and deliver on GIO/End User Support performance targets. Strong interpersonal and teamwork skills are essential for this role.

Key Responsibilities
  • Manage operational organization (vendors) to support delivery of overall End User Support strategy and day-to-day execution.
  • Oversee delivery of all Service Desk Support functions to Hub user base, maintaining high customer satisfaction rating.
  • Manage, govern, and deliver on GIO/End User Support performance targets.


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