Service Delivery Associate
3 days ago
Welcome to IBM Computing, where innovation meets excellence. We're currently seeking a talented Process Delivery Specialist to enhance our operations and deliver outstanding customer experiences.
About the JobThis role involves working closely with various teams to ensure seamless day-to-day operations. Key responsibilities include verifying spare parts requests, analyzing complex queries, and providing top-notch customer support.
Key Responsibilities- Verifying and validating spare parts requests to guarantee accuracy and adherence to guidelines.
- Analyzing complex requests and making informed decisions based on policy and procedures.
- Processing inbound and outbound calls, delivering exceptional support to our customers.
- Addressing customer concerns thoroughly, ensuring complete resolution and satisfaction.
- Implementing solutions that meet customer needs while adhering to company policies and procedures.
**Essential Requirements**
LanguagesFluency in English is necessary for this role.
**Desirable Professional Experience**
Recommended Skills and Expertise- Exceptional customer service skills
- Call center experience
- Administrative expertise
-
Service Delivery Expert
3 days ago
Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full timeService Delivery ExpertWe are seeking a skilled and experienced Service Delivery Expert to join our team at SummitNext Technologies Sdn Bhd. In this role, you will be responsible for delivering exceptional customer service and support to our clients.This position requires strong problem-solving skills, excellent communication abilities, and the ability to...
-
IT Service Delivery Manager
7 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeWe are looking for an exceptional IT service delivery manager to join our team. As an IT service delivery manager, you will be responsible for managing the relationship with our clients and ensuring that their needs are met through the delivery of high-quality services. Your expertise in cloud infrastructure and service delivery will be essential in helping...
-
Service Delivery Manager IT
1 day ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeAbout the RoleWe are looking for a skilled Service Delivery Manager IT to lead our service desk team in delivering exceptional customer experiences. As part of this role, you will oversee service desk operations, ensure high-quality service delivery, and drive continuous improvement initiatives. Your leadership skills and ability to motivate the team will be...
-
Service Delivery Executive
4 days ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeService Delivery ExecutiveAs a Service Delivery Executive, you will be responsible for ensuring the successful delivery of projects in line with Service Level Agreements (SLAs) and customer expectations. You will lead assigned teams to implement all requirements of the customer contract, defining, planning, tracking, and managing assigned projects and...
-
Service Delivery Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeService Delivery Manager (German speaking)Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.Contact us directly if you have any questions about this open job position.ResponsibilitiesPrevious work experience (or equivalent) in project management and Service...
-
Service Delivery Expert
6 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls, Inc. Full timeWe are looking for a highly skilled Service Delivery Expert to join our team at Johnson Controls, Inc. The ideal candidate will have extensive experience in managing service operations and will be responsible for delivering exceptional customer service.About the Job:Provide leadership and guidance to assigned teams to ensure efficient delivery of...
-
IT Service Delivery Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full timeJob Description:The Business and Operation Lead is responsible for overseeing the day-to-day operation of shared services center, ensuring seamless service delivery and optimizing business processes.Main Responsibilities:Ensuring Efficient Service Delivery: Managing staff and resources to meet SLAs and performance targets.Driving Continuous Improvement:...
-
Logistics Delivery Associate
1 day ago
Petaling Jaya, Selangor, Malaysia Mayflax Full timeAbout MayflaxWe are a reputable organization committed to providing exceptional logistics services to our clients. Our goal is to establish long-term relationships built on trust, reliability, and professionalism.Job DescriptionThis role involves assisting in the delivery of goods within the Klang Valley region. You will work closely with our team to ensure...
-
Service Delivery Manager
6 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI's and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring...
-
Engineering Services Delivery Manager
3 hours ago
Petaling Jaya, Selangor, Malaysia Randstad (Schweiz) AG Full timeRandstad (Schweiz) AG is seeking an Engineering Services Delivery Manager to oversee the delivery of engineering services. The successful candidate will have expertise in project management, design, and consulting.Job Responsibilities:Develop and implement project delivery strategies.Liaise with project teams to ensure seamless project execution.Monitor and...
-
IT Service Delivery Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeJob SummaryWe are seeking an experienced IT Service Delivery Manager to oversee the effective operation and continuous improvement of our IT Service Management (ITSM) platform.Critical Tasks:Manage ITSM Platform: Oversee the IT Service Management (ITSM) platform to ensure its effective operation and continuous improvement.Support Team Management: Lead and...
-
HR Service Delivery Expert
3 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeThe Employee Lifecycle Management team focuses on supporting ELM processes and provides customer service and advisory support to managers, employees, People & Culture and business partners on global P&C systems and processes.ResponsibilitiesEnsure consistent and reliable service delivery to customers, implementing processes for continuous improvement, and...
-
Sales and Customer Service Associate
3 hours ago
Petaling Jaya, Selangor, Malaysia UA Sports Malaysia Full timeJob OverviewThis role is ideal for individuals who are passionate about delivering exceptional customer experiences and selling trendy products. As a Retail Associate at UA Sports Malaysia, you will be responsible for providing superior service, building strong relationships with customers, and meeting store targets by generating sales opportunities.
-
SAP Service Delivery Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full timeJob SummaryWe are seeking a highly skilled SAP Service Delivery Specialist to join our team at ABeam Consulting Malaysia. The successful candidate will serve as a single point of contact for local and global AMS clients, leading and managing a pool of clients on SAP applications and systems.The ideal candidate will have at least 7-10 years of IT background...
-
VAT Service Delivery Expert
4 days ago
Petaling Jaya, Selangor, Malaysia Hydra X Full timeVAT Service Delivery ExpertWe are seeking a highly skilled VAT Service Delivery Expert to join our team at Hydra X.The role will involve managing a team of professionals delivering compliance services for specific countries. This includes managing an assigned portfolio of clients to deliver strong client service, ownership of the team's performance...
-
Rotational Shifts Customer Service Associate
4 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeRotational Shifts Customer Service AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Rotational Shifts Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Assist customers with their inquiries and resolve...
-
Associate Clinical Trial Manager
4 days ago
Petaling Jaya, Selangor, Malaysia IQVIA Argentina Full timeJob OverviewAssociate Clinical Leads are an integral part of clinical trial delivery, working alongside clinical teams to improve patients' lives by bringing new drugs to the market faster. The Associate Clinical Lead is a member of the core project team responsible for clinical delivery of clinical studies to meet contractual requirements in accordance with...
-
Global Service Delivery Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Avensys Consulting Full timeCompany OverviewAvensys Consulting is a global IT professional services company offering enterprise solution consulting, business intelligence, and managed services to clients across various industries.Job DescriptionAct as the single point of contact (SPOC) on operations matters for clients.Oversee day-to-day fault management for critical/escalated...
-
IT Project Associate
3 days ago
Petaling Jaya, Selangor, Malaysia Lenovo Full timeAt Lenovo, we own what we do and WOW our customers. As an IT Development Associate Specialist, you will be responsible for developing e-commerce and e-service related business requirements to support B2C and B2B use cases.Job DescriptionKey responsibilities include developing online platforms, collaborating with cross-functional teams, and ensuring seamless...
-
Clinical Research Associate Lead
3 days ago
Petaling Jaya, Selangor, Malaysia IQVIA Argentina Full timeJob OverviewThe Associate Clinical Trial Manager plays a vital role in the delivery of clinical trials, working closely with clinical teams to bring new drugs to market faster. This position is responsible for ensuring clinical delivery of assigned projects in compliance with regulatory requirements, customer requirements, and internal standards.