Service Delivery Associate

3 days ago


Petaling Jaya, Selangor, Malaysia IBM Computing Full time

Welcome to IBM Computing, where innovation meets excellence. We're currently seeking a talented Process Delivery Specialist to enhance our operations and deliver outstanding customer experiences.

About the Job

This role involves working closely with various teams to ensure seamless day-to-day operations. Key responsibilities include verifying spare parts requests, analyzing complex queries, and providing top-notch customer support.

Key Responsibilities
  1. Verifying and validating spare parts requests to guarantee accuracy and adherence to guidelines.
  2. Analyzing complex requests and making informed decisions based on policy and procedures.
  3. Processing inbound and outbound calls, delivering exceptional support to our customers.
VOCs for Parts Related Claims
  1. Addressing customer concerns thoroughly, ensuring complete resolution and satisfaction.
  2. Implementing solutions that meet customer needs while adhering to company policies and procedures.

**Essential Requirements**

Languages

Fluency in English is necessary for this role.

**Desirable Professional Experience**

Recommended Skills and Expertise
  1. Exceptional customer service skills
  2. Call center experience
  3. Administrative expertise


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