Service Delivery Executive

5 days ago


Petaling Jaya, Selangor, Malaysia Revenue Group Bhd Full time

We are seeking an ambitious Customer Experience Specialist to enhance customer satisfaction at Revenue Group Bhd. The successful candidate will require effective communication skills in English and Bahasa Malaysia, along with strong problem-solving abilities and adaptability.

Job Description:
  • Address customer inquiries and requests in a timely, friendly, and knowledgeable manner;
  • Engage in close collaboration with team members and leaders to deliver high-quality services and meet productivity goals;
  • Proactively escalate unresolved concerns or complaints to relevant personnel;
  • Participate in short-term tasks and projects assigned by Team Leads.
Requirements:
  • Holder of SPM certificate with relevant work experience or diploma without prior work history;
  • Background in customer-facing roles or related fields may be beneficial;
  • Fluent in English and Bahasa Malaysia for both spoken and written interactions;
  • Knowledge of Mandarin could be advantageous;
  • Proficient in Google Suite/MS Office software;
  • Driven to deliver exceptional customer experiences.
Our Offer:
  • Competitive salary and benefits package;
  • Parking facilities are complimentary;
  • Medical and dental benefits are included.


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