Business & Operation Lead (SAP AMS)

2 days ago


Petaling Jaya, Selangor, Malaysia ABeam Consulting Malaysia Full time

Company Highlights:

  • Hybrid Work Arrangement (Work from Home and Office)
  • Regular Company Events (Sports Tournament, Outdoor Activities)

Job Summary:

The AMS Business and Operation Lead is responsible for overseeing and managing various operational functions within the shared services environment. This role involves coordinating with multiple teams to ensure efficient and effective service delivery, optimizing business processes, and driving continuous improvement initiatives.

Responsibilities:

  • Operational Management: Ensuring the efficient operation of the shared services center, including managing staff, resources, capacity planning and workflows to meet service level agreements (SLAs) and performance targets.
  • Business proposals: Ensuring necessary information prepared and provided for RFPs (AMS proposal preparations)
  • Process Optimization: Continuously improving processes to enhance efficiency, reduce costs, and ensure compliance with company policies and regulations. This often involves leveraging SAP's Shared Service Framework to integrate and standardize procedures.
  • Technology Integration: Implementing and maintaining SAP systems and other technologies that support shared services operations. This includes ensuring seamless integration between different SAP modules (e.g., SAP ERP, SAP CRM) and other business applications.
  • Stakeholder Management: Collaborating with various departments and stakeholders to understand their needs and ensure the shared services center meets their requirements. This involves regular communication and reporting on performance metrics.
  • Staff Development: Leading and developing a team of professionals (Servicedesk & SAP team), providing training opportunities and support to ensure they have the skills and knowledge needed to perform their roles effectively.

Requirements:

  • SAP Expertise: Proficiency in SAP modules such as SAP ERP, SAP Ariba, SF, SAP S/4HANA is crucial. Understanding how to integrate and optimize these systems is essential.
  • Process Improvement: Strong skills in business process improvement and optimization to enhance efficiency and reduce costs.
  • Leadership and Management: Ability to lead and manage teams, including talent management, staff development, and performance management.
  • Change Management: Expertise in managing change within the organization, including implementing new processes and technologies.
  • Communication: Excellent communication skills to interact with various stakeholders, present reports, and ensure alignment with business goals.
  • Analytical Skills: Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
  • Financial Acumen: Understanding of financial principles and practices, including budgeting, forecasting, and financial reporting.
  • Collaboration and Negotiation: Ability to collaborate with different departments and negotiate with vendors and stakeholders.
  • Technical Awareness: Staying updated with the latest SAP technologies and trends to continuously improve the shared services operations.
  • Working experience: More than 5 years in managing/leading a similar shared service operation.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting and Management

Industries

IT Services and IT Consulting

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