Customer Service Assistant
2 weeks ago
2 days ago Be among the first 25 applicants
- Professionally respond to customer inquiries via text and phone calls.
- Provide comprehensive product information and address any concerns or issues raised by customers.
Showroom Appointment Management (Trello):
- Efficiently organize and assign customers with booked appointments to designated salespersons within the showroom.
Site Visit Coordination (Trello):
- Schedule site visits for designers and salespersons to customers' houses for accurate measurements.
- Confirm the placement and sizing of cabinets during site visits.
Opening Group:
- Capture new customer details and input them into the system.
- Create and manage a WhatsApp group to share relevant project details among team members.
- Notify customers of scheduled installation dates.
- Coordinate with the installation team and lorry team to ensure timely unloading of items and the commencement of the installation process.
- Document and address customer complaints or defects in their projects.
- Organize and coordinate the aftersales team to efficiently resolve customer issues and ensure customer satisfaction.
Qualifications:
- At least SPTM, Diploma or equivalent qualification; additional certifications in customer service is a plus.
- Candidate must be able to speak Mandarin.
- Ability to work well in a team and on your own.
- Previous experience in telemarketing, customer service, or fresh graduates.
- Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone.
- Strong typing skills, able to reply to customers quickly and on time.
Seniority LevelEntry level
Employment TypeFull-time
IndustriesAutomation Machinery Manufacturing
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