Customer Service Assistant

2 weeks ago


Petaling Jaya, Selangor, Malaysia Nest Butler Full time
Customer Service Assistant (Mandarin Speaker)

2 days ago Be among the first 25 applicants

- Professionally respond to customer inquiries via text and phone calls.

- Provide comprehensive product information and address any concerns or issues raised by customers.

Showroom Appointment Management (Trello):

- Efficiently organize and assign customers with booked appointments to designated salespersons within the showroom.

Site Visit Coordination (Trello):

- Schedule site visits for designers and salespersons to customers' houses for accurate measurements.

- Confirm the placement and sizing of cabinets during site visits.

Opening Group:

- Capture new customer details and input them into the system.

- Create and manage a WhatsApp group to share relevant project details among team members.

- Notify customers of scheduled installation dates.

- Coordinate with the installation team and lorry team to ensure timely unloading of items and the commencement of the installation process.

- Document and address customer complaints or defects in their projects.

- Organize and coordinate the aftersales team to efficiently resolve customer issues and ensure customer satisfaction.

Qualifications:

- At least SPTM, Diploma or equivalent qualification; additional certifications in customer service is a plus.

- Candidate must be able to speak Mandarin.

- Ability to work well in a team and on your own.

- Previous experience in telemarketing, customer service, or fresh graduates.

- Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone.

- Strong typing skills, able to reply to customers quickly and on time.

Seniority Level

Entry level

Employment Type

Full-time

Industries

Automation Machinery Manufacturing

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