Customer Service Manager
3 days ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Ruma Home Sdn. Bhd. As a Customer Service Manager, you will be responsible for ensuring that all customers receive exceptional service and support.
Your primary responsibility will be to manage the customer service team and provide guidance and coaching to ensure that they meet or exceed customer expectations. You will also be responsible for developing and implementing policies and procedures to ensure that customer service standards are maintained.
You will work closely with the sales and operations teams to ensure that all customer needs are met and that customer complaints are resolved promptly and efficiently. You will also be responsible for analyzing customer feedback and using it to identify areas for improvement.
The ideal candidate for this role will have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. If you are a motivated and results-driven individual who is looking for a challenging and rewarding career opportunity, then we encourage you to apply for this position.
Responsibilities:
- Manage the customer service team and provide guidance and coaching to ensure that they meet or exceed customer expectations.
- Develop and implement policies and procedures to ensure that customer service standards are maintained.
- Analyze customer feedback and use it to identify areas for improvement.
- Work closely with the sales and operations teams to ensure that all customer needs are met.
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