Customer Service Executive for Airlines

4 days ago


Petaling Jaya, Selangor, Malaysia JS Recruitment Services Full time

This job is all about helping airline passengers You'll answer calls and emails, assist with bookings, and handle inquiries. You might like this job because you enjoy making people's travel experiences smoother and helping them during challenges.

Responsibilities
  • Assist passengers with flight bookings, ticketing, and check-in procedures.
  • Provide information on flight schedules, baggage policies, and airport services.
  • Handle customer complaints, inquiries, and special requests in a professional manner.
  • Ensure compliance with airline policies, safety regulations, and industry standards.
  • Promote airline services, loyalty programs, and special offers if needed.
  • Maintain accurate records of customer interactions and feedback.
Job Requirements
  • Fresh Graduates are welcome to apply.
  • Diploma or Bachelor's degree in Hospitality, Tourism, Business, or related fields.
  • Previous experience in customer service, preferably in the airline or travel industry.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations with patience and professionalism.
  • Proficiency in multiple languages such as Mandarin is a plus.
  • Monday - Friday work ONLY.
  • Strong problem-solving skills and attention to detail.
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