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Customer Service Operations Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Labur Bina Sdn Bhd Full time

Labur Bina Sdn Bhd seeks a skilled Customer Service Operations Manager to oversee the day-to-day operations of our executive lounge. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail.

Responsibilities:
  • Operations Management: Ensure seamless execution of daily operations, guaranteeing a smooth and efficient experience for guests and clients.
  • Guest Experience: Attend to guests upon arrival and departure, providing exceptional service and ensuring a continuous experience.
  • Facilities Maintenance: Maintain the facilities in an immaculate state, offering top-notch services to customers.
  • Service Development: Develop services, products, procedures, policies, and standards with SOPs, guidelines, and manuals for reference by all staff.
  • Record-Keeping: Keep accurate records and document customer service actions and discussions, analyzing statistics and compiling accurate records of customers' feedback.
Qualifications:
  • Possess at least a Degree in Hotel Management, Business Administration/Marketing, or equivalent.
  • Minimum 5 years relevant experience. Candidates with experience in hotel ballroom/banquet service would have an advantage.
  • Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.