Service Operations Manager
3 days ago
Job Description
The Customer Service Executive role at Global Track involves handling sales information, customer accounts, product issues, and more. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
About Us
Global Track is a young and energetic organization that strives to provide smart IoT solutions in the field of logistics. Our mission is to provide solutions that minimize workload while increasing operation efficiency.
Key Responsibilities
- Process sales information from the sales team and arrangement for installation.
- Ensure customer user accounts and devices are set up accordingly.
- Arrange with customers for product and service usage training via onsite.
- Serve customers by providing product and service information and resolving product and service problems.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up.
- Report to management on any hardware issues or software bugs detected for further investigation.
- Recommend potential improvements on products or services to management by collecting customer information, feedback, and analyzing customer needs.
- Attract potential customers/sales by answering product and service questions and suggesting information about other products and services.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain customer records by updating account information.
- Maintain and keep the customer vehicle information database updated.
- Contribute to team effort by accomplishing related results as needed.
Other Responsibilities
- Stock Inventory Management
- Faulty Device Report Writing
- Delivery Order & Invoice Filling (Hardcopy)
- Installation Document Filling + with Pictures
Benefits
- EPF + SOCSO benefits according to the Labor Act.
- Complimentary gym access and swimming pool every day after work.
- A performance management framework designed to empower employees without micromanagement.
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