IT Service Operations Lead
4 days ago
The Employee eXperience Cluster Section Lead plays a pivotal role in driving the vision of GCX, fostering a culture of excellence and customer-centricity. As a leader, you will be responsible for providing day-to-day operational support, ensuring quality services, and developing a high-performing team.
This is a strategic People Management role that requires proactive feedback, coaching, and development support to drive performance improvement. You will lead by example, creating a healthy, trusted environment that promotes engagement and morale.
- Main Responsibilities:
- Lead and manage team members to achieve service level agreements and operational KPIs.
- Provide coaching, feedback, and development opportunities to employees.
- Foster a positive, energetic, inclusive, and enthusiastic work environment.
- Ensure compliance with People & Culture policies and procedures.
- Promote cost-conscious spending behavior and manage team expenses.
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Global IT Services Lead
5 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full timeJob RequirementsTo succeed as a Global IT Services Lead, you will need to have a strong background in IT Service Management and be able to drive the setup, delivery, governance, and continuous improvement of services associated with one or more products (technology solutions) to the business.You will be responsible for understanding and owning every aspect...
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Service Operations Manager
16 hours ago
Petaling Jaya, Selangor, Malaysia Prism+ Full timeWe are seeking a driven hustler with a positive attitude towards change and meaningful growth to lead our RMA Service team. This candidate will have experience in successfully scaling or leading a high-functioning Service team and will be comfortable with travel.Key ResponsibilitiesDevelop and implement strategies to improve RMA Service operations and...
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Operations Support Lead
3 days ago
Petaling Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full timeSupporting Our TeamWe are looking for an Operations Support Lead to join our team, who will provide critical support to our branch operations.Your key responsibility will be to assist in managing daily branch cash operations, including balancing and loading of SSTs.You will also support our customers by resolving enquiries and complaints in a professional...
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Service Delivery Assistant Lead
3 weeks ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Admin Lead is responsible for supervising and managing the administrative processes within the Service Operations team. This role is crucial for ensuring the effective execution of non-book-bill activities, which include parts purchases, subcontractor purchase requisitions, goods receipts for third-party services, and the maintenance of install...
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Service Delivery Assistant Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Johnson Controls Full timeThe Service Admin Lead is responsible for supervising and managing the administrative processes within the Service Operations team. This role is crucial for ensuring the effective execution of non-book-bill activities, which include parts purchases, subcontractor purchase requisitions, goods receipts for third-party services, and the maintenance of install...
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IT Operations Lead
2 days ago
Petaling Jaya, Selangor, Malaysia Nando's Malaysia Full timeNando's Malaysia is seeking an IT Operations Lead to oversee its IT operations nationwide. As a key member of the team, you will be responsible for ensuring that all restaurant and HQ-related systems are stable, functioning optimally, and operating with the required agility and controls.The ideal candidate will have a strong background in IT system...
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Technical Operations Lead
16 hours ago
Petaling Jaya, Selangor, Malaysia Mason & Co Full timeJob OverviewWe are seeking an experienced professional to lead our technical service team in Malaysia. As a key member of our organization, you will play a pivotal role in ensuring high-quality service delivery to our customers.The ideal candidate will have:Proven track record in managing technical service operationsStrong leadership and team management...
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Technical Service Lead
21 hours ago
Petaling Jaya, Selangor, Malaysia Prism+ Full timeRMA represents Return Merchandise Authorization; it is a brand procedure for returning faulty hardware for repair or replacement. Being a rapidly growing electronics company, we are looking for a candidate who can show experience in building a strong foundation for our service team in the return/repair process, data, and technical knowledge management with...
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Finance Operations Lead
6 days ago
Petaling Jaya, Selangor, Malaysia Infosys Limited Full timeJob Title: Finance Operations LeadCompany Overview:Infosys Limited is a leading provider of business consulting, technology, engineering, and digital services.Job Description:We are seeking an experienced Finance Operations Lead to oversee our Record to Report/R2R processes in Malaysia.Responsibilities:Oversee the overall monthly end-to-end R2R processes and...
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Technical Service Lead
16 hours ago
Petaling Jaya, Selangor, Malaysia Prism+ Full timeAt Prism+, we are looking for an ambitious self-starter to lead our service team in the return/repair process, data, and technical knowledge management. This individual will work closely with internal and external stakeholders to identify pain points, implement solutions, manage performance standards, and support RMA service...
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Technical Service Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full timeJob DescriptionWe are seeking an experienced Helpdesk Engineer to join our team. The successful candidate will be responsible for providing top-notch technical support and service to our customers.Key ResponsibilitiesDeliver exceptional customer service, responding to queries and concerns in a timely and professional manner.Troubleshoot complex technical...
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Customer Service Team Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Sunway Malls Full timeWe are seeking a skilled Customer Service Team Lead to join our team at Sunway Malls. As a key member of our leadership team, you will be responsible for overseeing daily operations, leading a team of customer-facing staff, and ensuring exceptional customer experiences.Responsibilities:Team Leadership:Recruit, train, and develop a high-performing team of...
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Field Service Operations Manager
16 hours ago
Petaling Jaya, Selangor, Malaysia Schlumberger Limited Full timeAbout the RoleWe are seeking a Field Service Operations Manager to lead our wellhead installation and maintenance team at Schlumberger Limited.The successful candidate will have a minimum of 5 years' experience in wellhead and Xmas tree installation, maintenance, and servicing operations.Main responsibilities include:Leading installation and maintenance...
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Technical Project Lead
5 days ago
Petaling Jaya, Selangor, Malaysia Comm-IT Consultancy Services Sdn Bhd Full timeJob Description:At Comm-IT Consultancy Services Sdn Bhd, we are seeking a highly skilled Technical Project Lead to join our team. The successful candidate will be responsible for leading complex IT projects from initiation to delivery, ensuring that they are completed on time, within budget, and to the required quality standards.Key Responsibilities:Act as...
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Operations Team Lead
9 hours ago
Petaling Jaya, Selangor, Malaysia MCC Label Full timeAbout UsMCC Label is a global leader in premium label solutions. Our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.We are seeking a highly skilled Operations Team Lead to join our Shared Services Centre (SSC)...
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Service Desk Operations Manager
6 days ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeAbout the RoleThis is an exciting opportunity to join Balazs as a Service Desk Operations Manager, where you will be responsible for leading the execution of two core services in APAC: Remote Support and Automation.As a key member of the Global Infrastructure and Operations team, you will drive efforts to shift work to the Service Desk for automation...
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Customer Service Team Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Frasers Group Full timeAs a key member of the Frasers Group, we are seeking an exceptional Customer Service Team Leader to join our team. This role will provide leadership, coaching, and development opportunities for our customer service advisors to achieve targets and KPIs.About the RoleProvide guidance and support to customer service advisors to ensure they meet productivity,...
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Service Operations Supervisor
2 days ago
Petaling Jaya, Selangor, Malaysia Otis Elevator Co. Full timeAre you a results-driven individual with a passion for leading teams? Do you have experience in the lift service industry and strong communication skills? If so, we invite you to apply for the position of Service Operations Supervisor - Lifts.In this role, you will be responsible for planning and scheduling monthly service activities, managing staffing...
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Elevator Service Operations Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Otis Elevator Co. Full timeWe are seeking a skilled Elevator Service Operations Manager to lead our team of technicians in providing top-notch support to our facilities. This role is ideal for someone with experience in the lift service industry and strong leadership skills.The successful candidate will be responsible for planning and scheduling monthly service activities, ensuring...
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Service Sales Lead
4 days ago
Petaling Jaya, Selangor, Malaysia M S ICT SOLUTION SDN BHD Full timeService Sales Lead Job DescriptionWe are seeking a skilled Service Sales Lead to join our team. The successful candidate will lead a team of Field engineers and technicians, providing excellent customer service and maximizing sales.Main Responsibilities:Sales Strategy Development: Develop and implement sales strategies to achieve sales targets, profit...