IT Service Operations Lead

4 days ago


Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time
Job Overview

The Employee eXperience Cluster Section Lead plays a pivotal role in driving the vision of GCX, fostering a culture of excellence and customer-centricity. As a leader, you will be responsible for providing day-to-day operational support, ensuring quality services, and developing a high-performing team.

This is a strategic People Management role that requires proactive feedback, coaching, and development support to drive performance improvement. You will lead by example, creating a healthy, trusted environment that promotes engagement and morale.

  • Main Responsibilities:
  • Lead and manage team members to achieve service level agreements and operational KPIs.
  • Provide coaching, feedback, and development opportunities to employees.
  • Foster a positive, energetic, inclusive, and enthusiastic work environment.
  • Ensure compliance with People & Culture policies and procedures.
  • Promote cost-conscious spending behavior and manage team expenses.


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