Technical Operations Lead

3 days ago


Petaling Jaya, Selangor, Malaysia Mason & Co Full time
Job Overview

We are seeking an experienced professional to lead our technical service team in Malaysia. As a key member of our organization, you will play a pivotal role in ensuring high-quality service delivery to our customers.

The ideal candidate will have:

  • Proven track record in managing technical service operations
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex problems and develop effective solutions
  • Knowledge of industry standards and best practices
Responsibilities

Your key responsibilities will include:

  • Leading the technical service team to deliver exceptional customer service
  • Developing and implementing strategies to improve service quality and efficiency
  • Collaborating with internal stakeholders to ensure seamless service delivery
  • Providing guidance and training to team members to enhance their skills and knowledge
  • Identifying and addressing performance issues to ensure customer satisfaction


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