Technical Content Lead

3 days ago


Petaling Jaya, Selangor, Malaysia Mettler-Toledo International Inc. Full time

About Our Company

Mettler-Toledo International Inc. is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications.

Job Description:

We are seeking a skilled Technical Content Lead to join our team. The successful candidate will be responsible for developing and implementing a comprehensive documentation strategy that aligns with business objectives and product launches.

Key Responsibilities:
  1. Documentation Development: Develop and implement a comprehensive documentation strategy that aligns with business objectives and product launches.
  2. Standards & Best Practices: Establish and enforce documentation standards, guidelines, and best practices to ensure consistency and quality across all documentation.
  3. Content Creation: Oversee the creation, review, and ongoing maintenance of various types of technical documentation, including user manuals and installation guides.
  4. Cross-Functional Collaboration: Work closely with R&D, product managers, service engineers, UX designers, and other stakeholders to gather information, understand technical details, and ensure documentation meets user needs.
  5. Project Management: Manage documentation projects by planning, scheduling, and tracking progress to ensure deadlines are met.
  6. Quality Assurance: Conduct thorough reviews and quality checks of documentation to ensure accuracy, completeness, and clarity.
  7. User Feedback: Gather and analyze user feedback on documentation and implement improvements based on user needs and suggestions.
  8. Technology Evaluation: Evaluate and implement documentation tools and technologies to improve efficiency and effectiveness.
Requirements:
  1. Bachelor's degree in Technical Writing, (Marketing) Communications, Engineering, or a related field.
  2. Proven experience as a technical writer or documentation specialist.
  3. Exceptional written and verbal communication skills.
  4. Strong understanding of technical concepts and the ability to convey them clearly to diverse audiences.
  5. Proficiency in documentation tools such as Microsoft Office, Google Docs, Adobe Acrobat, Confluence, Jira, or other content management systems.
  6. Familiarity with markup languages such as HTML and XML.
  7. Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
  8. Ability to work independently and collaboratively in a fast-paced environment.
  9. Experience creating visual aids such as diagrams, screenshots, and flowcharts is a plus.
  10. Demonstrated ability to lead and develop a team of technical writers.


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