Global IT Services Lead

6 days ago


Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time
Job Requirements

To succeed as a Global IT Services Lead, you will need to have a strong background in IT Service Management and be able to drive the setup, delivery, governance, and continuous improvement of services associated with one or more products (technology solutions) to the business.

You will be responsible for understanding and owning every aspect of service delivery, governance, and performance. You will be the face to the business for operational services and the initial single point of contact and escalation for operational service issues.

You will drive continuous improvements to facilitate 'good enough' team output and elevate overall service experience. In collaboration with Product Managers, Domain partners, and Chapter colleagues, you will ensure releases and changes are delivered in a controlled and agile manner.

In this role, you will lead the operations of services and products to achieve fit-for-purpose service levels in productivity, quality, output, and cost.



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