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Sales and Customer Service Manager

7 days ago

Petaling Jaya, Selangor, Malaysia Sealy Asia (Malaysia) Full time

This Sales and Customer Service Manager role at Sealy Asia (Malaysia) involves overseeing the sales and customer service functions across multiple stores. Your primary objective is to deliver exceptional customer experiences and drive sales growth through effective sales strategies.

Main Responsibilities:
  • Sales Performance Management:
    • Motivate and coach the sales team to achieve sales targets and goals.
    • Monitor sales performance, identify areas for improvement, and implement strategies to boost sales.
  • Customer Service:
    • Ensure exceptional customer service standards are met by all staff.
    • Handle customer complaints and resolve issues promptly.
  • Team Leadership:
    • Lead and motivate the sales and customer service team to achieve results.
Required Skills:
  • Strong leadership and communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Detail-oriented with strong organizational skills.