Customer Service Sales Associate

3 days ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Overview

We are seeking a highly skilled Inbound Sales Representative to join our team. As a key member of our sales force, you will be responsible for assisting customers through incoming calls, identifying their needs, and providing tailored solutions to enhance satisfaction and close sales.

Responsibilities
  • First Point of Contact: Handle incoming calls using proper sales and customer service practices throughout the interaction.
  • Needs Identification: Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
  • Issue Resolution: Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
  • Troubleshooting: Troubleshoot client products to ensure a one-call resolution.
  • Sales Performance: Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Interpersonal Skills: Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
  • Flexibility: Open to working in rotational shifts.


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