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Multilingual Customer Experience Associate

1 week ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

We are seeking a talented and customer-focused Multilingual Customer Experience Associate to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd. As a key member of our customer support team, you will play a critical role in providing high-quality service to our customers through various communication channels.

The ideal candidate will have excellent language proficiency in English and Mandarin, with the ability to speak, read, and understand both languages fluently. You will also need to possess strong problem-solving skills, patience, empathy, and the ability to multitask.

Our company offers a range of benefits, including EPF & SOCSO, sick leave, annual leave, quarterly staff recognition and appreciation, and a nice working environment. We are committed to providing our employees with a supportive and inclusive workplace culture.

Your key responsibilities as a Multilingual Customer Experience Associate will include:

  • Providing multilingual support services to customers in English and Mandarin
  • Resolving customer complaints and issues in a timely and professional manner
  • Collaborating with internal teams to ensure seamless communication and issue resolution