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Customer Experience Associate

1 week ago

Petaling Jaya, Selangor, Malaysia TIME's group Full time
Join Our Team

We are a global customer experience expert with a mission to drive change from frontlines teams and throughout organisations.

As a Full Time Permanent Position, this role offers a hybrid working arrangement upon passing probation. Key Highlights include Flexible Working Arrangement, Medical & Insurance Coverage, Performance Incentives.

Key Responsibilities:

  • Contact registered shoppers/auditors in the Asia Pacific/Europe region to allocate evaluations & surveys
  • Respond to shopper/auditor email enquiries
  • Quality check online reports & surveys according to set service standards
  • Assist in recruiting new shoppers/auditors in Asia Pacific/Europe region to boost database

Requirements:

  • Candidate must possess at least a Higher Secondary, STPM, 'A' Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Required language(s): Good Command of the English language
  • Applicants must be willing to work in Petaling Jaya
  • A hard working and dedicated approach
  • Willing to work from home if required
  • Preferable to have experience in Customer Service (but not essential)
  • Fresh graduates/entry level applicants are encouraged to apply