Order Fulfillment Manager
3 days ago
About HMT Industries Sdn Bhd
We are a leading company in the industry, and we are seeking a highly skilled individual to join our team as a Sales Order Team Lead. As a key member of our sales order processing team, you will be responsible for overseeing the entire sales order process from start to finish.
Key Responsibilities:
- Lead the sales order processing team to ensure efficient workflow and high-quality results.
- Train and develop team members to enhance their performance and productivity.
- Monitor team performance and provide constructive feedback to drive continuous improvement.
- Facilitate regular team meetings to discuss challenges and share updates.
- Oversee the entire sales order process to ensure accuracy, timeliness, and customer satisfaction.
- Review and validate sales orders before processing to ensure compliance with company policies and customer requirements.
- Address and resolve order discrepancies or issues in a timely and effective manner.
Customer Interaction & Support
- Serve as the primary point of contact for complex customer order issues.
- Build and maintain strong relationships with key customers to ensure their needs are met and exceeded.
- Provide regular order updates and exceptional customer service to drive customer satisfaction.
Collaboration with Internal Teams
- Work closely with internal teams, including sales, warehouse, logistics, production, and finance, to optimize operations and improve efficiency.
- Collaborate with the procurement team to ensure adequate stock levels and smooth order fulfillment.
- Support the finance department with invoicing and credit control issues related to sales orders.
Process Enhancement & Reporting
- Identify opportunities for process improvement and implement strategies to increase efficiency.
- Develop and maintain key performance indicators (KPIs) to track order processing performance.
- Generate and present regular reports on order trends, customer feedback, and team performance.
- Ensure the team adheres to best practices and industry standards in order processing.
Requirements
- Bachelor's degree or diploma in Business Administration, Supply Chain, or a related field.
- Minimum 3-5 years of experience in sales order processing, with leadership experience preferred.
- Strong knowledge of ERP or sales order management systems.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Essential Skills
- Creative Problem Solving
- Time Management
- Effective Communication
- Negotiation
- Customer Relationship Management
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