Order Fulfillment Manager

3 days ago


Petaling Jaya, Selangor, Malaysia HMT Industries Sdn Bhd Full time

About HMT Industries Sdn Bhd

We are a leading company in the industry, and we are seeking a highly skilled individual to join our team as a Sales Order Team Lead. As a key member of our sales order processing team, you will be responsible for overseeing the entire sales order process from start to finish.

Key Responsibilities:

  • Lead the sales order processing team to ensure efficient workflow and high-quality results.
  • Train and develop team members to enhance their performance and productivity.
  • Monitor team performance and provide constructive feedback to drive continuous improvement.
  • Facilitate regular team meetings to discuss challenges and share updates.
  • Oversee the entire sales order process to ensure accuracy, timeliness, and customer satisfaction.
  • Review and validate sales orders before processing to ensure compliance with company policies and customer requirements.
  • Address and resolve order discrepancies or issues in a timely and effective manner.

Customer Interaction & Support

  • Serve as the primary point of contact for complex customer order issues.
  • Build and maintain strong relationships with key customers to ensure their needs are met and exceeded.
  • Provide regular order updates and exceptional customer service to drive customer satisfaction.

Collaboration with Internal Teams

  • Work closely with internal teams, including sales, warehouse, logistics, production, and finance, to optimize operations and improve efficiency.
  • Collaborate with the procurement team to ensure adequate stock levels and smooth order fulfillment.
  • Support the finance department with invoicing and credit control issues related to sales orders.

Process Enhancement & Reporting

  • Identify opportunities for process improvement and implement strategies to increase efficiency.
  • Develop and maintain key performance indicators (KPIs) to track order processing performance.
  • Generate and present regular reports on order trends, customer feedback, and team performance.
  • Ensure the team adheres to best practices and industry standards in order processing.

Requirements

  • Bachelor's degree or diploma in Business Administration, Supply Chain, or a related field.
  • Minimum 3-5 years of experience in sales order processing, with leadership experience preferred.
  • Strong knowledge of ERP or sales order management systems.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Essential Skills

  • Creative Problem Solving
  • Time Management
  • Effective Communication
  • Negotiation
  • Customer Relationship Management


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