Sales Order Team Lead
3 days ago
About HMT Industries Sdn Bhd
HMT Industries Sdn Bhd is a leading company in the industry, and we are seeking a highly skilled individual to join our team as a Sales Order Team Lead. As a key member of our sales order processing team, you will be responsible for overseeing the entire sales order process from start to finish.
Key Responsibilities:
- Supervise and guide the sales order processing team to ensure efficient workflow.
- Train and mentor team members to improve performance and productivity.
- Monitor team performance and provide feedback for continuous improvement.
- Conduct regular team meetings to discuss challenges and updates.
- Oversee the end-to-end sales order process to ensure accuracy and timeliness.
- Approve and validate sales orders before processing.
- Ensure compliance with company policies and customer requirements.
- Address and resolve order discrepancies or issues in a timely manner.
Customer Communication & Support
- Serve as the escalation point for complex customer order issues.
- Maintain strong relationships with key customers and address their concerns proactively.
- Provide accurate order updates and ensure excellent customer service.
Coordination with Internal Departments
- Work closely with the sales representative, warehouse & logistics, production and finance teams to streamline operations.
- Collaborate with the procurement team (this includes the production planner) to ensure adequate stock levels for order fulfilment.
- Assist the finance department with invoicing and credit control issues related to sales orders.
Process Improvement & Reporting
- Identify areas for process improvement and implement efficiency strategies.
- Develop and maintain KPIs to track order processing performance.
- Generate and present reports on order trends, customer feedback, and team performance on a monthly basis.
- Ensure the team follows best practices and industry standards in order processing.
Requirements
- Bachelor's degree or diploma in Business Administration, Supply Chain, or a related field.
- Minimum 3-5 years of experience in sales order processing, with leadership experience preferred.
- Strong knowledge of ERP or sales order management systems.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Skills Required
- Creative Problem Solving
- Time Management
- Effective Communication
- Negotiation
- Customer Relationship Management
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