Key Account Manager

2 weeks ago


Subang Jaya, Selangor, Malaysia TWY Search International (M) Sdn Bhd Full time

Job Descriptions:

  • Ensure onboarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure onboarding completion date
  • Develop and build positive relationship with the customers, focused on overall campaign delivery
  • Perform campaign monitor, control and report campaign execution status, progress and KPIs, ensure full and effective reporting to management such as weekly/monthly report and campaign reviews
  • Handle inbound calls from campaigns referral, obtain consumer information and needs
  • Record consumers' information in internal system

Key Accountabilities:

  • Set priorities to achieve objectives and record all data related to campaign status and communications
  • Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers
  • Take care advertising clients especially Tier 1 clients with advanced account management tasks
  • Upsell and renew existing clients
  • Coordinating internal resources for the flawless execution of onboarding process.
  • Follow Standard Operating Procedures
  • Supply recurring reporting to customer regarding their campaign performance
  • Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements

Job Requirements:

  • Degree/Diploma in business related preferred
  • 2 years+ Account Management experience
  • 1 year+ experience in working directly with Customers
  • Project Management experience preferred
  • Real estate experience preferred
  • Website/listing portal account management experience preferred
  • Software knowledge in using all Microsoft product, especially Excel. Salesforce and Tableau experience a plus.


Communication
  • Excellent communication skills between internal staff and external customer.
  • People Management working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track

Salary:
RM4, RM6,000.00 per month

Schedule:

  • Monday to Friday

Language:

  • Cantonese (preferred)

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