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Customer Service Mandarin Speaker
1 week ago
I have an opening in Kuala Lumpur, Malaysia for Customer Service role.
Requirements:
- Excellent verbal and written communication skills in English and Mandarin
- Fresh Graduate/DIploma/SPM
- Able to work on rotational shifts (24/7)
Benefits:
- High Basic Salary + Complexity Allowance
- Monthly KPI extra up to RM 800
Office is in KL Sentral (Accessible by LRT/MRT)
Responsibilities:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Job Types:
Full-time, Permanent
Pay:
RM3, RM4,600.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (preferred)
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