Customer Service Mandarin Speaker

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time
Calling to Mandarin Speaker Job Seeker

I have an opening in Kuala Lumpur, Malaysia for Customer Service role.

Requirements:

  • Excellent verbal and written communication skills in English and Mandarin
  • Fresh Graduate/DIploma/SPM
  • Able to work on rotational shifts (24/7)

Benefits:

  • High Basic Salary + Complexity Allowance
  • Monthly KPI extra up to RM 800
-
Office is in KL Sentral (Accessible by LRT/MRT)

Responsibilities:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Job Types:
Full-time, Permanent

Pay:
RM3, RM4,600.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:

  • STM/STPM (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

Language:

  • Mandarin (preferred)
Expected Start Date: 05/15/2024

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