![Growthfn Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Team Lead, Customer Service
1 week ago
- Recruitment, mentoring and training of junior and new staff
- Ensure all staff are well trained & live with the skills smoothly executed & follow their daily operation workflow.
- Performance management: career counselling, coaching, performance development, 1:1's Mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.
- Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
- Colead with OM/SOM to prepare the operation plans, budgets, etc. to buildup the project. Working with Global team & build up client relationship and handle all reports (if needed)
- Ready to work some assignments from Ops Lead
- Experience in a highgrowth organization strongly preferred.
- Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops Schedule.
Salary:
RM11, RM12,000.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Language:
- Japanese (required)
- English (required)
Ability to Commute:
- Cyberjaya (required)
Ability to Relocate:
- Cyberjaya: Relocate before starting work (required)
-
Team Lead
1 week ago
Cyberjaya, Selangor, Malaysia MyGlit Full timeRole:Any OtherTimings:Flexible (Permanent)Industry:BPO / ITESProcess:ChatFunctional Area:Any OtherWork Mode:Work from officeKey Skills: Team Leader Supervisor Skills Team Leading- Mandatory for Thailand BOI Work Permit:Active passport Bachelor's Degree or higher At least 5 years total employment experience (must have employment certification from the...
-
Gsoc Threat Detection Team Lead
1 week ago
Cyberjaya, Selangor, Malaysia Experian Full timeFull-timeEmployee Status: RegularRole Type: HybridDepartment: Information Technology & SystemsSchedule: Full TimeCompany Description:Discover the UnexpectedExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...
-
Gsoc Threat Detection Team Lead
1 week ago
Cyberjaya, Selangor, Malaysia Experian Full timeCompany DescriptionExperian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia Hasbul Brothers Sdn Bhd Full timeWhy You Should Build Your Career At Hasbul Brothers Expensive opportunity to learn business strategy from a business mentor Allowance benefits, Health Insurance & Panel clinic provided EPF/SOCSO/EIS providedHasbul Brothers is a leading Training & Consulting Company based in Cyberjaya, Selangor. Since our inception in 2011, we have been dedicated to...
-
Customer Service Representative
1 week ago
Cyberjaya, Selangor, Malaysia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Customer Service Representative
3 weeks ago
Cyberjaya, Selangor, Malaysia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Thai- Customer Service Working
1 week ago
Cyberjaya, Selangor, Malaysia UPSTREAM BPO SDN BHD Full timeUpstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded "TOP B2B company in Asia" straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to customer service agents for...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Asia Recruit Sdn Bhd Full timeCompany BackgroundOur client is an American business services company specializing in customer engagement and business performance. They are looking for a passionate and responsible Customer Service (Travel/Hospitality), to be based at Cyberjaya, Selangor.Benefits:- Basic up to RM4,000:- Night shift allowance:- KPI allowance Ensure service delivered to our...
-
Thai- Customer Service Working
1 week ago
Cyberjaya, Selangor, Malaysia Upstream BPO Sdn Bhd Full timeJob descriptionUpstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded "TOP B2B company in Asia" straight 2021,2020 and 2019.We are expanding our Customer Service team and hiring Immediately.We are currently looking to customer service...
-
Customer Service Representative
1 week ago
Cyberjaya, Selangor, Malaysia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Lead I
1 week ago
Cyberjaya, Selangor, Malaysia UST Full timeRole Proficiency:Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelinesOutcomes: Lead and prioritise the Application Support team's work load Coordinate and promote effective functioning of problem management activities across all support teams Responsible for prioritization of incidents...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia ManpowerGroup Full timeIndustry : Travel/Hospitality. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Customer Service - Mandarin SpeakerLocation: Cyberjaya, Malaysia.Salary: Basic RM 4500Joining Date: 25th March / 8th April / 15th AprilProject : Travel AccountShifts: Rotational ShiftHead Counts: 15Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experienceResponsibilities: Clarify customer...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Customer Service - TaiwaneseLocation: Cyberjaya, Malaysia.Salary: Basic RM 4500Joining Date: 25th March / 20th May, 2024.Project : Travel AccountShifts: Rotational ShiftHead Counts: 12Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experienceResponsibilities: Clarify customer requirements; probe for...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Customer Service - Mandarin SpeakerLocation: Cyberjaya, Malaysia.Salary: Basic RM 4500Joining Date: 15th AprilProject : Travel AccountShifts: Rotational ShiftHead Counts: 15Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experienceResponsibilities: Clarify customer requirements; probe for...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia Career International FOS Sdn Bhd Full timeEnsure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia Timesconsult Sdn Bhd Full timeLocation : Cyberjaya, SelangorWorking shift : Rotational ShiftTarget Intake : 29 January 2024Job Expectations: Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Making outbound calls to the hotel in urgent cases Manage customer escalations and ensure that these are answered, tracked, and escalated as...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Customer Service - Thai SpeakerLocation: Cyberjaya, Malaysia.Salary: Basic RM RM 200 Allowance + RM200 Housing AllowanceJoining Date: 15th April, 2024Project : AirlineShifts: 8am -8 PM (9 hours Days Shifts)Head Counts: 5Education: Diploma or Bachelor's Degree (Only Applicants that are willing to travel to Malaysia & Join 15th April should...
-
Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia Career International Fos Sdn. Bhd Full timeUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...
-
Executive Customer Service
1 week ago
Cyberjaya, Selangor, Malaysia 1Millennium International Sdn Bhd Full timeJob Description for Customer Services ExecutiveAs a Customer Services Executive, you will be responsible for ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. Your primary goal is to uphold the company's reputation for outstanding customer service and contribute...