Virtual Demand Generation Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia WEBHELP Full time

The responsibilities of Virtual Demand Generation Specialist are:

  • Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
  • Identify leads and conduct lead management
  • Successful execution of permanent and segment specific telemarketing campaigns
  • To ensure that a good level of understanding and knowledge of organizations products and services, which is
improved and maintained at all times, ensuring that customer queries can be dealt with accurately and

appropriately and supported.

Client Management-

  • Generate quality leads following the company's Sales Qualification process.
  • Gather client's feedback and business pains to provide the appropriate solution.
  • Provide full support to clients following the protocols focusing on the set quality standards.
  • Give accurate information to customers while maintaining a professional and courteous attitude.
  • Input accurate information into customer management system to properly initiate sales process.
  • Successful execution of permanent and segment specific telemarketing campaigns
.

  • Meet and exceed established sales goals.
  • Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.
  • Monitor the client's request and update accordingly.

Knowledge Management:

  • Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
  • Proactively research problems and solutions and share this information with the team.
  • Monitor team member's performance daily
  • Prepare performance and other reports requested by supervisors
  • Perform other tasks assigned by management within the competence
  • Follow up all operational issues

Training and Development-

  • Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
  • Coach team members

REQUIREMENTS

  • College and/ or Bachelor Degree preferred
  • Minimum 3 year in Sales/Lead generation related experience
  • Minimum 3 year working experience in IT Industry or with good IT knowledge on Server, Storage, Network and etc.
  • Minimum 1 year experience with Customer Relationship Management (CRM) tool
  • Excellent communication skills both verbal and written in local language and English Strong communicator, strong organizing abilities and processoriented work style


Specialist Expertise (preferred)
  • Interest in Technology and willing to learn more about assigned systems technologies


Working with Others
  • Demonstrates experience of working in a teambased environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale


Planning & Organizing
  • Ability to multitask, plan and prioritize workload
  • Experience of dealing with clients and ability to deal with virtual teams


Resilience
  • Demonstrates resilience and ability to work on own initiative


Problem Solving
  • Demonstrates problem solving and troubleshooting skills
  • Responsibility for Results

AJWH

Job Types:
Full-time, Permanent

Salary:
RM4, RM5,000.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Early shift
  • Fixed shift
  • Monday to Friday


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