Protege Network Operation Center

1 week ago


Cyberjaya, Selangor, Malaysia Kridentia Tech Sdn Bhd Full time

JOB DESCRIPTION:

  • Provide first level troubleshooting via telephone, chats, remote/direct support to all level end user.
  • Provide direction and guidance to customers and field technicians during the troubleshooting process.
  • Proactively monitor the health of customer networks using existing NMS systems to detect when systems or customer sites experience faults.
  • Identify trends, address unreported outages, and follow established processes for responding to alarms.
  • Ticket escalation, severity categorization, support coordination, between users and engineers

JOB REQUIREMENTS:

  • Minimum is Bachelor's Degree in Computer Science, Information Technology, Computer Engineering related field
  • Relevant certifications such as CCNA, CCNP or other networking certifications can be beneficial
  • Excellent troubleshooting skills.
  • Ability to work on shifts
  • Good written and verbal communication skills
  • Ability to work in highpressure situations
  • Able to work at Cyberjaya
  • Immediate vacancy. Being able to start immediately or on short notice is an added advantage

Job Types:
Full-time, Contract

Contract length: 8 months

Pay:
RM2,000.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday
Expected Start Date: 05/06/2024

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