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Network Operation Center
1 week ago
Manage and ensure all incidents been resolved within the specific Service Level. Escalate to or/and follow-up with internal and external team when necessary.
Key Responsibilities:
- To clearly and properly record all required customer information, inquiries/fault reporting/complaints and actions taken into the ticketing systems.
- Perform alarm monitoring and ensure high service availability.
- Perform 1st level troubleshooting and resolve any technical and network issue within specified Service Level.
- To escalate tickets to 2ndlevel or external team (partner/vendor) as and when required. Perform the necessary follow-up until ticket been resolved.
- To escalate customer feedback/complaint/concern that requires urgent attentions to the assigned lead/manager.
- Communicate with customer on the status or/and resolution in timely manner.
- Generate Incident Report for customer (as and when required).
- Ensure proper shift handover on pending tickets/tasks. Prepare the necessary handover report.
- To attend all scheduled training and briefing.
- Continuously provide feedback for team and work improvement.
- Performs other duties/project as assigned or required.
Requirements:
- Degree in Networking, Engineering, IT, or equivalent.
- Minimum 1 year in Network Operations Centre or Contact Centre (technical skill set).
- Professional Certification any of the below will be advantageous: ITIL, CISCO, other networking related.
- Experience in Telco, ISP & IT industry.
Salary:
RM2, RM3,500.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
Schedule:
- Rotational shift
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your resignation notice?
Education:
- Bachelor's (preferred)
Experience:
- NOC: 1 year (preferred)
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