Internship - IT and Operation Support

1 week ago


Cyberjaya, Selangor, Malaysia Cara Skadimo Sdn Bhd Full time

Responsibilities

  • Support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
  • Monitor and proactively respond to network and service alarms/alerts to ensure that services are in good health.
  • Great team player and customer oriented with great emphasis on customer experience.
  • Perform level1 technical troubleshooting in accordance with established troubleshooting procedures.
  • Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
  • Timely update of ticketing system with complete and accurate details.
  • Prompt communication of incident status and update to respective parties.
  • Diagnosing and providing clear advice on what the user can do to solve their problem
  • Logging information about the correspondence into the company's system to keep a record of actions
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Actively update, maintain, and monitor all aspects of computer networks
  • Assist in other operational tasks as requested.
  • Perform other related duties assigned by the Management from time to time.

Requirements:

  • Malaysian citizens not older than 26 years old.
  • Ability to intern immediately is an added advantage.
  • Ability to intern immediately is an added advantage.
  • Possess a high sense of responsibility and ownership.
  • Good communication and strong creativity skills in problem solving.
  • Excellent interpersonal, written/verbal communication skills in both English and Bahasa Malaysia.

Job Types:
Contract, Temporary, Freelance, Internship, Student job

Contract length: 6 months

Salary:
RM RM1,200.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday


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