Customer Operation Support

1 week ago


Cyberjaya, Selangor, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

Customer Operations Support

Oil & Gas Industry [SHELL]

1-Year Contract

Cyberjaya, Selangor

Required Language:
Indonesia


Monday to Friday | 8:00 AM to 5:00 PM / 9.00 AM to 6.00 AM

Salary Range:
Depends on the experience (RM RM 2700)


Job Profile Summary

  • B2B/B2C Commercial Operations supports our frontline teams and customers, focusing on customer service and ensuring operational excellence internally.
  • Performs tasks according to instructions that provide some space for own interpretation.
  • Solutions for deviations are taught.
  • Shares information and answers standard questions and some complex questions; generally explains rules and procedures
  • Identifies shortcomings in current processes, systems and procedures within assigned unit.
  • Activities are carried out within a standardised and routine context.

QUALIFICATION:

  • Bachelor's Degree preferred (Business related major) or equivalent experience
  • Previous experience in Customer service or operations.
  • Fresh graduates with no experience also can apply
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer's needs, while staying within the policies and procedures
  • Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
RM2, RM2,700.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • Bachelor's (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Indonesian (preferred)

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