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Customer Operation Support
1 week ago
Customer Operations Support
Oil & Gas Industry [SHELL]
1-Year Contract
Cyberjaya, Selangor
Required Language:
Indonesia
Monday to Friday | 8:00 AM to 5:00 PM / 9.00 AM to 6.00 AM
Salary Range:
Depends on the experience (RM RM 2700)
Job Profile Summary
- B2B/B2C Commercial Operations supports our frontline teams and customers, focusing on customer service and ensuring operational excellence internally.
- Performs tasks according to instructions that provide some space for own interpretation.
- Solutions for deviations are taught.
- Shares information and answers standard questions and some complex questions; generally explains rules and procedures
- Identifies shortcomings in current processes, systems and procedures within assigned unit.
- Activities are carried out within a standardised and routine context.
QUALIFICATION:
- Bachelor's Degree preferred (Business related major) or equivalent experience
- Previous experience in Customer service or operations.
- Fresh graduates with no experience also can apply
- Possess a strong Customer service ethic and ability to understand, meet and champion the Customer's needs, while staying within the policies and procedures
- Able to demonstrate interchangeable communication skills, by communicating effectively in writing, by phone, or by live chat and social media channels professionally, accurately, and quickly
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM2, RM2,700.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Indonesian (preferred)
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