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Customer Support Translater
1 week ago
Problem Solving:
Resolving customer issues, complaints, and escalations effectively while maintaining a high level of customer satisfaction.
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Language Proficiency: Fluent in Mandarin or Cantonese, with the ability to communicate clearly and effectively in both written and verbal forms.
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Documentation: Accurately documenting customer interactions, including the nature of the inquiry or issue and the resolution provided.
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Product Knowledge: Developing a deep understanding of the company's products or services to provide accurate information and support to customers.
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Team Collaboration: Collaborating with other team members, including technical support and sales teams, to ensure comprehensive customer support solutions.
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Continuous Improvement: Providing feedback on customer issues and suggesting improvements to products, processes, or support resources to enhance the overall customer experience.
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Multitasking: Managing multiple customer inquiries simultaneously while maintaining a high level of professionalism and attention to detail.
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Adaptability: Adapting to changes in customer inquiries, company policies, or procedures to meet evolving customer needs and business requirements.
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Metrics Tracking: Meeting or exceeding key performance indicators (KPIs), such as response time, resolution time, customer satisfaction scores, and first-contact resolution rates.
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Cultural Sensitivity: Demonstrating cultural sensitivity and understanding when interacting with customers from diverse backgrounds, particularly within Mandarin or Cantonese-speaking communities.
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Flexibility: Willingness to work non-traditional hours, including evenings, weekends, and holidays, to provide Night Shift ( 7.00PM to 4.00am or 8.00PM to 5.00am) customer support coverage if required.
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Technology Proficiency: Comfortable using customer relationship management (CRM) software, ticketing systems, and other tools to manage customer interactions and support workflows effectively.
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Empathy: Demonstrating empathy and patience when dealing with frustrated or upset customers, and striving to provide personalized and compassionate support solutions.
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Compliance: Adhering to company policies, procedures, and compliance standards, particularly regarding customer data privacy and security regulations.
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
RM5, RM6,000.00 per month
Schedule:
- Monday to Friday
- Night shift
Ability to Commute:
- Cyberjaya (required)
Ability to Relocate:
- Cyberjaya: Relocate before starting work (required)
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