Customer Support Representative

1 week ago


Cyberjaya, Selangor, Malaysia Infosight Consulting Limited Full time

This job requires fluency in Mandarin or Cantonese Language

Working Hours/Shift - Only Night shift

Salary - Between MYR (which includes night shift allowance, transport allowance)
Designation

Associate - Customer Support for Interpretation & Translation Support
Experience in years

0 to 5 years

Relevant Experience

0 to 5 years

Qualification

High School Graduate, Diploma, Bachelor or comparable IT professional experience

Job Summary/ Overview

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.

Language Proficiency
(Read / Write / Speak)

Mandarin/Cantonese - read/write/speaking skills

Working hours

  • 5 days per week (any 2 days off), Permanent night shift, shift allowances provided
Type of Role - Translation Support

Work Location - Cyberjaya (Work From Office)

Key Responsibilities and Accountabilities

  • Provides meaningformeaning interpreting.
  • Follows interpreter protocols as per training, policies, and procedures.
  • Follows all policies and procedures related to information confidentiality and interpreter ethics.
  • Attends all required training.
  • Maintains confidentiality as policies.
  • Uses standard office equipment such as telephones, computers, copiers, and fax machines.
Knowledge, Skills and Abilities
-
Fluency in Mandarin/Cantonese & English

  • Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
  • Basic understanding of linguistics and different cultures.
  • Skilled in adjusting to rapidly changing circumstances
  • Ability to react calmly and effectively in emergency situations
  • Strong attention to detail and accuracy
  • Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
  • Skilled at keeping supervisors informed of problems or issues
  • Exceptional commitment to confidentiality
  • Skilled in establishing and maintaining effective work relationships
  • Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

Pay:
RM4, RM6,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave

Schedule:

  • Monday to Friday
  • Night shift

Language:

  • Mandarin (required)
  • Cantonese (required)


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