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Customer Support Representative
1 week ago
This job requires fluency in Mandarin or Cantonese Language
Working Hours/Shift - Only Night shift
Salary - Between MYR (which includes night shift allowance, transport allowance)
Designation
Associate - Customer Support for Interpretation & Translation Support
Experience in years
0 to 5 years
Relevant Experience
0 to 5 years
Qualification
High School Graduate, Diploma, Bachelor or comparable IT professional experience
Job Summary/ Overview
This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.
Language Proficiency
(Read / Write / Speak)
Mandarin/Cantonese - read/write/speaking skills
Working hours
- 5 days per week (any 2 days off), Permanent night shift, shift allowances provided
Work Location - Cyberjaya (Work From Office)
Key Responsibilities and Accountabilities
- Provides meaningformeaning interpreting.
- Follows interpreter protocols as per training, policies, and procedures.
- Follows all policies and procedures related to information confidentiality and interpreter ethics.
- Attends all required training.
- Maintains confidentiality as policies.
- Uses standard office equipment such as telephones, computers, copiers, and fax machines.
-
Fluency in Mandarin/Cantonese & English
- Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
- Basic understanding of linguistics and different cultures.
- Skilled in adjusting to rapidly changing circumstances
- Ability to react calmly and effectively in emergency situations
- Strong attention to detail and accuracy
- Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Skilled at keeping supervisors informed of problems or issues
- Exceptional commitment to confidentiality
- Skilled in establishing and maintaining effective work relationships
- Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.
Pay:
RM4, RM6,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
- Night shift
Language:
- Mandarin (required)
- Cantonese (required)
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