Customer Operations Analyst

1 week ago


Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

Job Details:

  • Location: Cyberjaya
Contract Duration: 9 months (renewed/extended based on business needs)

  • Working Hour: Monday
  • Friday, 9am 6pm
  • Offered Salary: Up to RM 3,500

Responsibilities:

General Inquiries:

  • To handle and resolve all queries relating to marketing activities.
  • Troubleshoot and resolve transaction related issue at station which may be due to various reasons.

Online Service Support and Setup

  • Support and proactively encourage uptake and utilization of online services.
  • Act as first level support for system interface issues and errors.
  • Provide guidance to customers for online system navigation.
  • Assist in online services registration for systemtosystem setup with existing customers.
  • Assist to set up new user and amend existing user details in online system.

Card Order and Account Management

  • Create card as required.
  • Take ownership of delivery status enquiries and troubleshooting.
  • Manage account master data amendments and enquiries.
  • Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.

New customer account Setup

  • Perform due diligence check on new customer
  • Follow up with customer on require supporting document
  • Set up customer account in the system
  • Complete the customer account set up and issue card

Data Integrity Management

  • Maintain master data integrity
  • Review DQS reports, correct any data errors and track performance against SLA Contract Management
  • Work with Account Managers to provide preoffer, offer and contract management support for standard and nonstandard contract set up and maintenance, in compliance with the company standards & guidelines.
  • Execute contract legal and fiscal requirements, working with local legal focal
  • Followup directly with customers on missing contract documentation
  • Ensure contracts are signed and stored in line with local country requirements
  • Review contract performance as part of SCM process
  • Own contract documentation archiving and termination of customer contracts

Skills & Requirements:

  • Graduates with Bachelor Degree in related field.
  • Good understanding in Supply Chain and Logistic operation.
  • 1+ years experience in a relevant field.
  • Good command of English.
  • Excellent knowledge of MS Office Word and Excel.
  • Strong interpersonal and communication skills.
  • Attention to details.
-
Open to fresh graduates.

Job Type:
Contract

Salary:
Up to RM3,500.00 per month

Education:

  • Bachelor's (preferred)

Experience:

  • Customer support: 1 year (preferred)

Language:

  • English (preferred)


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