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Customer Operations Analyst
1 week ago
Job Details:
- Location: Cyberjaya
- Working Hour: Monday
- Friday, 9am 6pm
- Offered Salary: Up to RM 3,500
Responsibilities:
General Inquiries:
- To handle and resolve all queries relating to marketing activities.
- Troubleshoot and resolve transaction related issue at station which may be due to various reasons.
Online Service Support and Setup
- Support and proactively encourage uptake and utilization of online services.
- Act as first level support for system interface issues and errors.
- Provide guidance to customers for online system navigation.
- Assist in online services registration for systemtosystem setup with existing customers.
- Assist to set up new user and amend existing user details in online system.
Card Order and Account Management
- Create card as required.
- Take ownership of delivery status enquiries and troubleshooting.
- Manage account master data amendments and enquiries.
- Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.
New customer account Setup
- Perform due diligence check on new customer
- Follow up with customer on require supporting document
- Set up customer account in the system
- Complete the customer account set up and issue card
Data Integrity Management
- Maintain master data integrity
- Review DQS reports, correct any data errors and track performance against SLA Contract Management
- Work with Account Managers to provide preoffer, offer and contract management support for standard and nonstandard contract set up and maintenance, in compliance with the company standards & guidelines.
- Execute contract legal and fiscal requirements, working with local legal focal
- Followup directly with customers on missing contract documentation
- Ensure contracts are signed and stored in line with local country requirements
- Review contract performance as part of SCM process
- Own contract documentation archiving and termination of customer contracts
Skills & Requirements:
- Graduates with Bachelor Degree in related field.
- Good understanding in Supply Chain and Logistic operation.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Attention to details.
Open to fresh graduates.
Job Type:
Contract
Salary:
Up to RM3,500.00 per month
Education:
- Bachelor's (preferred)
Experience:
- Customer support: 1 year (preferred)
Language:
- English (preferred)
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