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Customer Data Analyst
7 days ago
Customer Data Analyst
Industry:
Oil and Gas
Location:
Cyberjaya
Contract Duration: 9 months Contract
Salary:
RM 3500
Working Hours:
Mon - Fri (9am - 6pm) Hybrid mode
Customer Operations make a huge impact on our customer's experience and our businesses' performance through our interactions.
This job plays a critical role in delivering for the customer, so our customers choose Shell more often and in preference to our competitors, and ultimately generating higher returns for Shell.
General Inquiries:
Marketing campaign - To handle and resolve all queries relating to marketing activities.
Transaction at station - Troubleshoot and resolve transaction related issue at station which may be due to various reasons.
Online Service Support and Setup:
Support and proactively encourage uptake and utilization of online services.
Act as first level support for system interface issues and errors.
Provide guidance to customers for online system navigation.
Assist in online services registration for system-to-system setup with existing customers.
Assist to set up new user and amend existing user details in online system.
Card Order and Account Management:
Create card as required.
Take ownership of delivery status enquiries and troubleshooting.
Manage account master data amendments and enquiries.
Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.
New customer account Setup:
Perform due diligence check on new customer
Follow up with customer on require supporting document
Set up customer account in the system
Complete the customer account set up and issue card.
Data Integrity Management:
Maintain master data integrity.
Review DQS reports, correct any data errors and track performance against SLA
Contract Management:
Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Shell standards & guidelines.
Execute contract legal and fiscal requirements, working with local legal focal
Follow-up directly with customers on missing contract documentation
Ensure contracts are signed and stored in line with local country requirements
Review contract performance as part of SCM process
Own contract documentation archiving and termination of customer contracts
REQUIREMENT
Diploma/ Bachelor's degree and 0-3 years of experience in the field or in a related area.
Fresh graduates are encouraged to apply.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Able to work in Cyberjaya for 9 months contract.
Job Type:
Contract
Salary:
RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
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