Customer Service Operation

Customer Operations SupportOil & Gas Industry [SHELL]1-Year ContractCyberjaya, SelangorRequired Language: IndonesiaMonday to Friday | 8:00 AM to 5:00 PM / 9.00 AM to 6.00 AMSalary Range: Depends on the experience (RM RM 2700)Job Profile Summary B2B/B2C Commercial Operations supports our frontline teams and customers, focusing on customer service and ensuring...

MAIN ACCOUNTABILITIES Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS. Manage daytoday operational matters and functions of the SOC including daily traffic health reporting. To manage customer service problem/network outage as per SOC processes and procedures To...

MAIN ACCOUNTABILITIES Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS. Manage daytoday operational matters and functions of the SOC including daily traffic health reporting. To manage customer service problem/network outage as per SOC processes and procedures To...

Purpose:The Customer Success Specialist supports our customer's daily operations, delivering all relevant services to the customer from product ordering till collection of cash.Accountabilities: Take ownership for the resolution of complaints, feedback and compliments. Handle transaction queries, selfserve queries and general loyalty related enquiries Any...

Industry : Travel/Hospitality. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while...

Company BackgroundOur client is an American business services company specializing in customer engagement and business performance. They are looking for a passionate and responsible Customer Service (Travel/Hospitality), to be based at Cyberjaya, Selangor.Benefits:- Basic up to RM4,000:- Night shift allowance:- KPI allowance Ensure service delivered to our...

Vacancy: Customer Service - TaiwaneseLocation: Cyberjaya, Malaysia.Salary: Basic RM 4500Joining Date: 25th March / 20th May, 2024.Project : Travel AccountShifts: Rotational ShiftHead Counts: 12Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experienceResponsibilities: Clarify customer requirements; probe for...

Vacancy: Customer Service - Mandarin SpeakerLocation: Cyberjaya, Malaysia.Salary: Basic RM 4500Joining Date: 25th March / 8th April / 15th AprilProject : Travel AccountShifts: Rotational ShiftHead Counts: 15Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experienceResponsibilities: Clarify customer...

Vacancy: Customer Service - Mandarin SpeakerLocation: Cyberjaya, Malaysia.Salary: Basic RM 4500Joining Date: 15th AprilProject : Travel AccountShifts: Rotational ShiftHead Counts: 15Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experienceResponsibilities: Clarify customer requirements; probe for...

Job Details: Location: CyberjayaContract Duration: 9 months (renewed/extended based on business needs) Working Hour: Monday Friday, 9am 6pm Offered Salary: Up to RM 3,500Responsibilities:General Inquiries: To handle and resolve all queries relating to marketing activities. Troubleshoot and resolve transaction related issue at station which may be due to...

Purpose:The Customer Success Specialist supports our customer's daily operations, delivering all relevant services to the customer from product ordering till collection of cash. The Customer Success Specialist owns contract management, pricing, ordering, delivery, invoicing and cash collection process. This role makes sure Customers find it easy to do...

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport...

Job Details: Location: CyberjayaContract Duration: 6 months (renewed/extended based on business needs) Working Hour: Monday Friday, 8.30am5.30pm OR 9am 6pm Offered Salary: Up to RM 3,200.00Responsibilities:General Inquiries: To handle and resolve all queries relating to marketing activities. Troubleshoot and resolve transaction related issue at station...

Location : Cyberjaya, SelangorWorking shift : Rotational ShiftTarget Intake : 29 January 2024Job Expectations: Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Making outbound calls to the hotel in urgent cases Manage customer escalations and ensure that these are answered, tracked, and escalated as...

Vacancy: Customer Service - Thai SpeakerLocation: Cyberjaya, Malaysia.Salary: Basic RM RM 200 Allowance + RM200 Housing AllowanceJoining Date: 15th April, 2024Project : AirlineShifts: 8am -8 PM (9 hours Days Shifts)Head Counts: 5Education: Diploma or Bachelor's Degree (Only Applicants that are willing to travel to Malaysia & Join 15th April should...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Take call and provide accurate answer to customer queries. Experience working in Aviation or travel account is an added advantage Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses)....

Position: Customer Service (Mandarin Speaker OR Cantonese ) - CISCO:Working Location: KL Sentral, Malaysia- Working Hours :Operation Hours 6am-6pm, 5 days work per week- Working Days :5 days work per week- Requirement:SPM Above- Experience :At least 1 year experiences in Call Center or Customer Service- Salary : Basic :RM RM 4200- Qualification :SPM Above-...

Take calls and provide accurate answers to customer queries. Experience working in Aviation or travel accounts is an added advantage Delivery excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher...

Language ProficiencyMandarin/Cantonese - reading/writing/speaking skillsWorking hours 5 days per week (Saturday & Sunday fixed off), Permanent night shiftType of Role Customer Service Translation SupportWork Location Cyberjaya (Work From Office)Key Responsibilities and Accountabilities Provides meaningformeaning interpreting. Follows interpreter protocols as...