Customer Service Attendant

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Amani Wellness Sdn Bhd Full time

We're a vibrant beauty, wellness, and healthcare company on a fast-paced and high-growth trajectory, dedicated to redefining the standards of holistic well-being through our functional medicine clinic, biohacking club, etc.

We strive to provide beyond-expectation customer services to our customers. We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer. In this role, you will be at the forefront of providing excellent customer experience to the customers. You will be responsible of managing customer inquiries efficiently and professionally. Ultimately, you'll help us meet and surpass business expectations and contribute to our company's sustainable growth.

Responsibilities
Customer Journey

  • Handle customers' registration and appointments
  • Prepare the arrivals/departures of customers
  • Provide information about the club, amenities and services available
  • Respond to customers' complaints and enquiries in a timely and professional manner
  • Upsell additional facilities and services suitable for customers, when appropriate
  • Maintain updated records of appointments and payments
  • Issuance of receipt and collection of payment
  • Handle customer appointments setup and arrangement
  • To understand and learn new treatment knowledge
  • Collect Google Review
  • Activate inactive customer
Internal System and Administration

  • Handle and incharge on the POS system
  • Organize and maintain files and records; update when necessary
  • Create and maintain updated documents and spreadsheets
  • Check daily commission and execution claim (ensure is correct)
  • Complete daily invoicing and service redemption
  • Search (slot in/ slot out) customer files
  • Check and admin daily sales report and transaction report
  • Stock management which includes, ensuring enough inventory, and reordering when necessary
Club Hygiene and Outlook

  • Prepare teapot, cups & sanitize all area
  • Bring club tour if necessary
  • Ensure treatment rooms tidy as per SOP
  • Ensure lockers cleanliness
  • Switch off all lights, heaters, power outlet and close outlet door
  • Ensure customer shoe rack cleanliness
  • Making rounds to ensure all treatment rooms are always tidy and clean
  • Liaise with cleaners when necessary in regards to hygiene, cups cleaning, towels etc
Room Preparation

  • Ensure rooms are prepared before appointment time, with necessary consumables equipped
  • Ensure rooms are cleaned after execution is done, and liaise with cleaner to clean up
  • Ensure machines are in proper order, and manage any machine breakdown or maintenance
  • Ensure cups are cleaned
Internal Communications

  • Liaise with other departments on appointment and room arrangement
  • Brief treatment room SOP
  • Perform other duties as assigned from time to time

Working Hours:
Rotational shifts with 6-days work week including weekends and public holidays.

Requirements:

  • At least 1 year of working experience in the related field
  • Proficiency in both written and spoken English; ability to speak multiple languages (e.g. Mandarin, Cantonese) will be an added advantage
  • Proficiency in MS Office
  • Organized with strong problemsolving skills and communication skills
  • Great passion towards the customer experience, beauty, wellness and healthcare industry

Pay:
RM3, RM5,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

  • How long is the notice period that you need to serve for current employment (if any)?
  • What is your expected salary per month?

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Service Team Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...

  • Customer Service Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full time

    Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

  • Service Attendant

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Job Expert Full time

    This job is at SingaporeYou have to: Relocate to Singapore (No Hostel provided) and use public transport.**Qualifications- Bachelor's degree holder: Able to work at a nonhalal restaurant Experience in the F&B industry Must relocate to Singapore No visible tattooJob details- Salary from $ 3032 to $ 3409:Working days 5656/11 hours per day Freeduty meals...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Service - Vietnamese SpeakerLocation: Bangkok, ThailandSalary Basic : 39,000 THB THB KPI + 750 THB Attendance Bonus.Joining Date: 20th May, 2024 (Immediate Joiner)Head Counts: 15Education: Bachelor's Degree is MandatoryThe Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

  • Customer Services

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ARIANI TEXTILES & MANIFACTURING (M) SDN BHD Full time

    CUSTOMER SERVICE(E-COMMERCE DEPARTMENT)CRITERIA: Minimum Diploma / Degree in any field. At least 1 year experience utilizing customer service & data entry. Fast learner, adaptive & able to work under pressure. Experience in E-Commerce is an additional value. Able to start immediately.LOCATION :ARIANI HQ, JAKEL MALL KLBENEFIT: Overtime (if needed) Increment...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Taiwanmania International Travel Service Co., Ltd. Full time

    About KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Urgent HiringPosition: Customer ServiceLocation: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, MalaysiaTraining provided5 working daysKey responsibilities Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives Providing high quality service to achieve...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Urgent HiringPosition: Customer ServiceLocation: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, MalaysiaTraining provided5 working daysKey responsibilities Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives Providing high quality service to achieve...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E-Commerce Sdn Bhd Full time

    Nature of Business:Established online shopping platform in MalaysiaLocation: Sunway VelocityWorking Days: 5 days & 9 hours included break (24-hours rotational shift)Salary: Basic RM2,400 + RM200 (Attendance Allowance) + RM300 (KPI Allowance) + RM15 (Night Shift Allowance)Job Scope: Manage customer/creator inquiries via the CRM tool, direct contact, or work...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia E-Commerce Sdn Bhd Full time

    Nature of Business:Established online shopping platform in MalaysiaLocation: Menara Public Bank 2, Jalan Raja ChulanWorking Days: 5 days & 9 hours included break ( 11am - 11pm)Salary: Basic RM2,400 + RM100 (Attendance Allowance) + RM300 (Skill Allowance) + KPI AllowanceJob Scope: Manage customer/creator inquiries via the CRM tool, direct contact, or work...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Position: Customer Service Representative (Japanese Speaker)Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, MalaysiaTraining provided5 working days (Monday to Friday)Key responsibilities Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Urgent HiringPosition: Customer Service - Vietnam Speaker)Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, MalaysiaTraining providedNoof positions available:6Key responsibilities Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives Providing high...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Urgent HiringPosition: Customer ServiceLocation: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, Malaysia (Located near to Monorail Bukit Nanas station)Training & Allowance provided5 working daysKey Responsibilities Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Urgent HiringPosition: Customer Service Thailand Speaker)Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, MalaysiaTraining providedNoof positions available:12 (Thailand Speaker)Key responsibilities Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Syspex Full time

    3 May 2024- |- Malaysia - Kuala Lumpur- |- Malaysia- |- SalesJOB DESCRIPTION:Frequently follow-up with customer at all times. Communicate closely with salesperson to fulfil customer requirements. Agility in respond in customer queries and request. Deliver fast response and consistent service to maintain close relationship with existing and new customers....

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Role: Customer Service - EnglishLocation: Kuala Lumpur Sentral, Malaysia.Salary: RM 4,000 + Night shift allowanceLanguage: English (Malaysian)Joining Date: 12th June, 2024 (Immediate Joiner)Work hours: Rotational and Night shiftHeadcount: 30Bachelor degree with 1 year of Customer Service experience or Diploma with 2 years of Customer Service experience, SPM...