Assistant Café Manager

1 week ago


Alor Setar, Kedah, Malaysia The Coffee Bean & Tea Leaf (M) Sdn Bhd Full time
_
Our Blend_


The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we've got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
-
Brew Crew Opportunity_

We are seeking friendly, curious, and passionate
Assistant Café Managers to help deliver a world-class coffee and tea experience.

The manager is responsible for the efficient and profitable operation of the Coffee Bean & Tea Leaf café to which he/she is assigned.

The manager will supervise the café crews with the goal of providing customers with excellent quality products and superior customers service to generate sales and a positive environment within the café.

The manager will represent The Coffee Bean & Tea Leaf in a professional manner and will fulfill any other duties assigned by the District Manager / Operations Manager / Corporate Office.


As a manager of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally, while growing others around you.


You will enter our famous '
Barista Academy' from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

-
Key Responsibilities_

In your role as Assistant Café Manager, you will:

  • Manage, coach, and develop our amazing Brew Crew, supervising Baristas on their #PurplePathway.
  • Guide our Brew Crew on providing exceptional customer service on our customer coffee, tea and food experience.
  • Be a World Class Barista (& Tearista) serving our amazing customers with the finest specialty coffee & tea.
  • Manage your café (sometimes called outlet) responsibly and profitably
  • Responsible for a full range of products from our famous beverages to delicious food and beautiful merchandise.


Create meaningful moments
  • Share your knowledge, our heritage, and our sustainability practices with our Brew Crew and customers.
  • Plans, monitors, and manages all financial matters honestly, efficiently, and accurately.
  • Care and manage the safety & health of our Brew Crew and customers.
  • Lead and take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.
-
Your Ingredients_

Our Brew Crew is
fueled by curiosity. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.

  • A minimum of 2 years Café Management experience (or similar Food & Beverage outlet management).
  • Background as a Barista is preferred, however not required, as training will be provided in our Barista Academy.
  • Ability to work in a fastpaced environment while maintaining attention to detail and quality.
  • Excellent coaching, communication, and interpersonal skills.
  • Previous Microsoft office (MS) experience preferred.
  • Strong customer service orientation.
  • Flexibility to work various shifts, including weekends and holidays.
  • Outgoing
  • Responsible, reliable, independent and has sense of urgency
-
Performance & Rewards_


At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.


  • World Class training in our Malaysia Barista Academy
  • Competitive Salary
  • Performance & Attendance Bonuses
  • Brew Crew discounts
  • Career Journey with Individual Development Plans
  • Flexible working hours
  • Medical benefits

Our 'FROTH' VALUES
We believe in the
fundamental truths that guide us through our daily lives:


  • FRIENDLINESS -* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

-
RESPECT

  • We are inclusive and honour each other's values, opinions, and diversity.

-
OWNERSHIP

  • We take ownership and accountability for our individual, team and business results, every day.

-
TEAMWORK

  • As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

-
HONESTY

  • We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Experience:

- cafe management: 2 years (required)

Ability to Commute:

  • Alor Setar (required)

Ability to Relocate:

  • Alor Setar: Relocate before starting work (required)

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