Security Analyst
2 weeks ago
Job Purpose:
- To provide L2 Security Tenable and VAPT support services to client.
- Provide assistance to security principal on the security SIEM and MDE systems.
- Ensure that SLAs are met and client satisfaction is achieved.
- To provide L2 SOC support services to client.
- Provide immediate assistance on the security related incident call.
- Assist the other team to resolve the technical issue within the service level target.
- Proactively involve in providing change and patch management advice to client so as to achieve maximum system availability.
- Oncall and outofhours support will be required at times e.g. For Severity One/Two Incidents and Change implementations.
- Perform other functions as directed by SDM/TL.
- Assist and collaborate with Client to provide assistance with comprehensive understanding of client requirements.
- Participates in projectspecific technical teams.
Principal Responsibilities:
- Accountable and Responsible as 2nd level support engineer for SIEM, Tenable, MDE and IAM to ensure all incidents reported are resolved promptly.
- Facilitating escalation management e.g., status update to customer, fault report etc.
- Escalate to Principal for 3rd level support where required. However, he/she shall take full ownership of problem until final resolution to customer's satisfaction.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Ability to work well in a pressurised environment.
Experience and Skill Requirements:
- A bachelor's or master's degree in computer science or computer Engineering.
- A minimum of three years of Security related experience in a professional environment.
- Hands on Experience in Tenable and VAPT at least 3 yrs in any wellknown organization.
- Experience in MS Sentinel, Microsoft defender for endpoints and cloud apps would be an added advantage.
- Experience in CyberArk or SailPoint would be an added advantage.
- Experience in ethical hacker and CyberSecurity reporting will have added advantage.
- Any CyberSecutiy certification would be an additional advantage.
- Excellent presentation, communication, and interpersonal skills
Working Hours:
- Normal office hours.
- The role will operate as part of a 24hour on call escalation rotation.
Job Types:
Contract basis
Contract length: 12 months
Location:
Petaling Jaya
Salary:
Open for negotiation
Contract length: 12 months
Benefits:
- Health insurance
Schedule:
- Weekend jobs
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