Duty Manager

1 week ago


Gelang Patah, Johor, Malaysia Country Garden Pacificview Sdn Bhd Full time

Job Descriptions:

  • Manage daily operations, ensuring the quality, standards and meeting the expectations of the customers.
  • Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
  • Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
  • Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
  • Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
  • Provide services that are above and beyond for customers satisfaction and retention.
  • Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

  • Minimum Certificate, Diploma or Degree in Hotel Management, Business Studies, Administration or equivalent.
  • Minimum one (1) year experience in front office in hospitality and/or hotel industry.
  • Good communication skills in Mandarin, Bahasa Malaysia and English.
  • Excellent leadership skills and exceptional communication skills.
  • A passion for delivering exceptional levels of guests service.

Benefit:

  • Attendance allowance
  • Transport allowance
  • Free Meal provided
  • Free accommodation provided

Job Types:
Full-time, Permanent

Pay:
Up to RM4,000.00 per month

Benefits:

  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay

Experience:

  • Front desk: 1 year (preferred)

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