Helpdesk - Freshers

2 weeks ago

Cyberjaya, Selangor, Malaysia Kamlax Global Technologies SDN BHD Full time

Hiring Helpdesk - Freshers

Notice period days

Degree with AI - Artificial Intelligence

Roles and Responsibilities:

Objectives of this role

  • Provide quick and effective assistance with information technology systems
  • Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
  • Listen attentively to customers' questions and concerns and offer optimal solutions
  • Prioritize customer satisfaction in all communications, directing unresolved issues to nextlevel personnel
  • Work with desktop support engineers to provide customers with superior service
  • Represent [Company X] with professionalism and integrity while helping to advance our company mission

Responsibilities

  • Inform customers about IT products and services
  • Walk customers stepbystep through the problemsolving process
  • Help with troubleshooting hardware and software
  • Follow up with customers to ensure satisfactory service
  • Communicate customer feedback to the appropriate internal team members.

Job Types:
Full-time, Permanent, Contract

Pay:
RM3, RM4,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

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