Helpdesk - Freshers

**Hiring Helpdesk - Freshers**

**Notice period - 30 - 45days**

**Degree with AI - Artificial Intelligence**

**Roles and Responsibilities**:
**Objectives of this role**
- Provide quick and effective assistance with information technology systems
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to customers’ questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with desktop support engineers to provide customers with superior service
- Represent [Company X] with professionalism and integrity while helping to advance our company mission

**Responsibilities**
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members.

**Job Types**: Full-time, Permanent, Contract

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus