Itsm Application Specialist
2 weeks ago
Job Description Details:
Role:
Role Type:
Initial 12 months and Extendable Contract through Optimum Infosolutions - KL, Malaysia
Job Location:
Job Description (JD)
Get to know the Role
- Subject matter expert for IT Service Management Tools in Development & Operations (DevOps)
- Provide support in implementation of IT service management activities with wide understanding on service requests, tasks, incidents, problems, change, knowledge management, & CMDB module functionality, workflows, and processes.
- Perform ITSM platform operational maintenance.
- Work with automation and orchestration teams to integrate with catalogs, approvals, and workflows.
- Ensure items worked on adhere to the current design and structure.
- Maintain and develop technical documentation and standard operational procedures.
- Ensure compliance with IT security standards, policies, and procedures.
- Work closely with various IT infrastructure and operations teams to support and troubleshoot problems and issues.
- Drive highlevel specific process definition, reengineering, improvement, and gap analysis of current/tobe processes during workshops with key customers, sponsors, and stakeholders.
The must haves skills
- Minimum of 5 years experience in the IT industry, of which 3 years focusing on Service Management and Configuration Management.
- Handson experience with knowledge in ITSM tools and platforms (Remedyforce/FreshService/Jira/ServiceNow)
- Experience & proficiency with RemedyForce, ServiceNow, or leading IT service management tools and the CMDB of each.
- Experience & good understanding of ITSM architecture and CMDB structures, data models, and their relationship to bring value in IT service management.
- Functional exposure (e.g. solution consultant, business analyst) to designing endtoend complex automations between multiple systems
- Experience in client management tools such as Device32, BMC Client Management, SCCM, ADDM/ServiceNow Discovery.
- Solid ITIL knowledge on service operations and service management.
- Experience with different project management approaches (e.g. waterfall, agile)
- Skilled at working collaboratively in a complex and fast environment and driving performance achievement and improvements
- ITIL v3 or v4, COBIT certification
- A passion for motivating, developing and mentoring internal & external teams; strong in hiring, team building and organizational development.
Really nice to haves skills
- Domain expertise in IT Service Management (ITSM), IT Operation Management (ITOM) and IT Business Management (ITBM)
- External project management certification such as PMP from PMI or other project management certification is preferred
- Knowledge of RESTful API's and and data structures (JSON)
- Experience in Discovery Tools, Monitoring such as TrueSight, DynaTrace, DataDog will be taken as advantage
Job Type:
Contract
Salary:
RM2, RM7,110.78 per month
Benefits:
- Health insurance
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