IT Executive/ IT Support

2 weeks ago


Johor Bahru, Johor, Malaysia Omesti Berhad Full time

Job Description:

Helpdesk & Call Management:

  • Logging of issues and enquiries
  • Obtain relevant information from users (asking the right questions).
  • Use proper method to log down issue.
  • Analysis of issue to determine priority.

Troubleshooting:

  • Able to utilize technique/ method s (e.g., process of elimination) to solve the issue
  • Alert on pending issues and followup with users closely.
  • Liaise with team members to deliver the best solution.
  • Able to provide one time solution especially onsite.
  • All solutions/ information should be tested & verified internally before providing to client.

Escalation:

  • Provide complete information to the subsequent engineer.
  • Followup to ensure the case is resolved.
  • Understand which issues should be escalated.

Implementation:

  • Assist in Implementation of fully tested and approved system.
  • Involvement in delivery, installation and commissioning of system.
  • Planning and conducting user training and internal training.

Additional Aspects of the job:

  • To provide permanent solutions to client
  • To advice users on the alternative/ temporary solution if there is no permanent solution in place yet
  • To maintain good relationship with customers and to assist company to identify business opportunities
  • To keep learning about the firm's businesses and its operations, and government regulations
  • To keep abreast with the latest hardware and technologies news
  • Knowledge sharing to the team.

Requirements:

  • Diploma/Degree
  • Fresh graduates,
  • Able to work in shifts

Job Types:
Full-time, Contract (12 months)

Job Type:
Contract

Contract length: 12 months

Pay:
RM2, RM2,800.00 per month

Schedule:

  • Monday to Friday

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