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Technical Support Executive/Senior Executive
2 weeks ago
About the Company
- Our client is a prominent real estate agency in Malaysia, offering comprehensive services including property sales, leasing, and project marketing. With a strong presence in the market, they are known for their extensive network and commitment to delivering high-quality real estate solutions to clients.
Job Responsibilities
- Provide technical support for the property app, addressing user issues and resolving bugs promptly.
- Collaborate with the development team to implement enhancements and new features.
- Troubleshoot and resolve technical problems reported by users.
- Monitor the apps performance and work on optimization initiatives.
- Conduct system implementation tasks, ensuring seamless integration and functionality.
- Maintain detailed documentation of issues, resolutions, and enhancements.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
- Report on technical issues and project progress.
- Stay updated with the latest trends and technologies in app development and support.
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support, particularly in app support or system implementation.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as a sole contributor.
- Excellent communication and interpersonal skills.
- Familiarity with property apps and the real estate industry is a plus.
- Proficiency in relevant programming languages and technical tools.
Remuneration
- MYR 5,000 - MYR 7,000
Consultant in Charge
- Jia En | |
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