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Assistant Manager Client Management
1 week ago
Location:
Petaling Jaya, MY
Job Summary
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients
General Responsibilities
- Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
- Facilitate and lead business integration process for new clients to ensure smooth client integration
- Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
- Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
- Take necessary actions to resolve clients' operational issues/service complaints
Functional Skills and Knowledge
- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in crosscountry/cultural interactions
- Demonstrate fluency in English, both written and spoken
Education
Bachelor's degree in Business Administration, or an equivalent degree
Work Experience
- Minimum three to five years' experience in a similar role
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