Manager, Teleservices

1 week ago

Johor Bahru, Johor, Malaysia Regency Specialist Hospital Full time

Responsibilities:

Conceptualize/develop the Teleservices strategy including training, scripting, sales forecast, sales target and sales tracking. Identify cross sell and up sell opportunities for value added solutions.
Conduct market research and analyzing inquiries received, industry trends and developments and work with Department heads & Centre of Excellence team to identify new opportunities for developing a new marketable services/program.
Work closely with Brand & Comms and Digital team to promote new packages / products on internal/external communications platform whenever product launches.
Manage and measure team performance. Encourage and motivate team members as they work toward reaching their target.
Manage teleconsultation and provide training to clinic assistant to ensure they are familiar with the process flow

Job Requirements:

Degree in Business Administration / Marketing / Mass Comm or any other related field.
Minimum 5 years of working experience in customer service/marketing/sales or any other related fields.
Good command of spoken and written English, Bahasa Malaysia and Mandarin.
Strong sales, analytical, organization, communication and people skills required.
Ability to work and thrive in a multitasked and fastpaced environment.
Experience in healthcare industry will be an added advantage.
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.

Job Types:
Full-time, Permanent

Salary:
RM6, RM7,000.00 per month

Benefits:

Supplemental pay types: