General Manager
2 weeks ago
Position Overview:
We are seeking a highly experienced and motivated individual to join our omnichannel retail company as a General Manager.
As the General Manager, you will play a key role in overseeing the overall operations and strategic direction of the company.
You will be responsible for managing and coordinating the efforts of multiple divisions within the organization, including Operations, Sales & Marketing, and Administration.
Key Responsibilities:
1.
Strategic Planning:
Develop and implement comprehensive strategies to drive business growth, enhance customer experience, and increase profitability across all channels.
2.
Divisional Oversight:
Provide effective leadership and guidance to the division heads in Operations, Sales & Marketing, and Administration. Ensure clear communication and coordination between departments to optimize operational efficiency and achieve company objectives.
3.
Performance Management:
Establish key performance indicators (KPIs) and targets for each division and monitor progress towards goals. Take corrective actions as necessary to address performance gaps and ensure continuous improvement.
4.
Financial Management:
Work closely with the Division of Operations to manage budgetary planning and allocation of resources. Collaborate with the Division of Accounting & Finance to analyze financial reports, control costs, and make informed business decisions.
5.
Cross-Functional Collaboration:
Foster a collaborative and inclusive culture across all departments to encourage knowledge sharing, innovation, and teamwork. Promote effective communication and collaboration between divisions to maximize synergy and achieve company-wide goals.
6.
Talent Development:
Oversee the recruitment, training, and development of employees at all levels.
Provide coaching and mentoring to division heads and other key personnel, fostering a high performance culture and ensuring succession planning.
7.Customer Experience:
Champion a customer-centric approach throughout the organization.
Monitor customer feedback and market trends to identify opportunities for improvement and implement strategies to enhance the overall customer experience.
8.Compliance and Risk Management:
Ensure compliance with legal, regulatory, and ethical standards across all aspects of the business. Identify and mitigate potential risks and implement robust internal controls and processes.
Qualifications and Requirements:
- Bachelor's degree in business administration, management, or a related field. MBA preferred.
- Proven experience in a senior management role within the retail industry, preferably in an omnichannel environment.
- Strong business acumen and a track record of driving revenue growth and profitability.
- Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Exceptional strategic thinking, problemsolving, and decisionmaking abilities.
- Strong financial acumen and experience in budgeting and financial analysis.
- Knowledge of retail operations, supply chain management, and ecommerce trends.
- Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels.
- Ability to work in a fastpaced, dynamic environment and adapt to changing business needs.
- High level of integrity and professionalism.
Job Types:
Full-time, Permanent
Salary:
RM8, RM15,000.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Kapar: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 08/01/2023
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