Duty Manager

2 weeks ago

Subang Jaya, Selangor, Malaysia Empire Hotel Subang Full time

QUALIFICATION REQUIREMENTS:

  • Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
  • Diploma in Hospitality required or equivalent experience in the form of 46 years hotel operations
  • Willing to work shift
  • High degree of customer service and interpersonal skills
  • Computer knowledge
  • Able to work well under pressure in a fast paced environment
  • Ability to multitask and be detailed oriented

PURPOSE:

  • Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, nonmanagement personnel.
  • Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
  • Be accountable for all personnel actions, assets, and personal property and the end results of their use.

JOB FUNCTIONS:

  • The capability to coordinate and manage the daytoday operations of the Front Desk.
  • The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
  • Able to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
  • The ability to meet on a regular basis with all managers, supervisor, and nonmanagement employees.
  • Able to monitor all standards in the hotel to ensure they are in place and enforced.
  • To assist Front Office Manager to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
  • Support Front Office Manager in directing, implements and maintain a service and management philosophy in line with existing SOP.
  • Responsible to assist in providing guest service with promptness and alertness.
  • Able to assist Front Office Manager to control expenses through actively participating in all areas of the hotel operation.
  • Ensure facility is well maintained from both housekeeping and engineering standpoints.
  • Develop profit improvement ideas, policies and procedures and propose to Front Office Manager.
  • Ensure all Empire Hotel Policies and Procedures are followed.
  • Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
  • Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
  • Maintain a solid working relationship with the Front Desk associates with all departments.
  • Support Front Office Manager on an ongoing basis as to cost controls and the financial performance of the hotel.
  • Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
  • Assist Front Office Manager in preventive maintenance programs such as "Perfect Room" initiative.
  • Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
  • Ensure all front of the house and back of the house guest's safety and security are highest priority.
  • Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
  • Perform other tasks or projects as assigned by the Front Office Manager.

Job Types:
Full-time, Permanent

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Professional development

Schedule:

  • Fixed shift
  • Rotational shift

Supplemental pay types:

  • Yearly bonus

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