Internship in Hospitality
1 week ago
- Standardize LiveIn's product and services across all 6000 rooms.
- Design, plan, coordinate and implement suitable services for tenants to ease their transition into the premises, city and country.
- Provide effective and efficient operational/support services to address the concerns of tenants including pre movein, movein/out, rental calculation/collections, tenancy renewal/extension, maintenance, deposit refund, complaints and others related services as per Standard Operating Procedures (SOP).
- Ensure all tenants are well briefed on all the relevant tenancy information and house rules during their move in and during their stay.
- Conduct periodic surveys (covering pre movein, movein, tenancy period, moveout) to address the needs and concerns of tenants and to improve/enhance tenants experience (Quarterly basis 4 times a year).
- Provide a high level of Customer Service from point of entry/movein to point of exit/moveout to enhance tenants' experience and to ensure 95% on Customer Service Satisfaction.
- Update on Admin Panel, Masterfile and all relevant files within 1 working day as per SOP.
- Update tenant database (Quarterly basis 4 times a year).
- Handle all correspondence and communication with tenants, owners, management office and other stakeholders promptly, efficiently and with courtesy.
- Work cooperatively with other units/departments of the Organisation to ensure that the needs of tenants are being addressed.
- Ensure all tenant's related information is adhered to established SOP, Rules and Regulations at all times.
; Requirements:
- 1) Pursuing a degree in business administration, hotel hospitality, economics or a related field (or recent graduate).
3) Good communication and interpersonal skills.
4) Ability to work in a team and collaborate effectively.
5) Excellent organizational skills, with the ability to manage multiple tasks and meet deadlines.
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