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Hospitality Intern

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ormond Group Sdn Bhd Full time

As a Hospitality Intern you will have the unique opportunity to rotate between two crucial departments: Housekeeping and Front Office.

This internship program is designed to give you a holistic understanding of the hotel operations and a well-rounded experience in the field of hospitality.


Housekeeping Executive Intern Responsibilities:

  • Room Inspection: Assist in inspecting guest rooms to ensure they meet the highest standards of cleanliness and presentation.
  • Inventory Management: Participate in inventory control, tracking, and ordering of cleaning supplies.
  • Team Collaboration: Work closely with the housekeeping team to maintain an efficient workflow.
  • Guest Interaction: Interact with guests to ensure their needs and concerns are addressed promptly and professionally.
  • Quality Assurance: Help implement quality control measures to consistently maintain the cleanliness and appearance of guest rooms and public areas.
  • Problem Solving: Assist in resolving guest issues related to housekeeping services.

Front Office Executive Intern Responsibilities:

  • Guest Check-In/Check-Out: Learn and participate in the guest checkin and checkout procedures, including reservations and payment processing.
  • Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
  • Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures.
  • Guest Relations: Handle guest complaints or concerns effectively and professionally, seeking solutions to ensure guest satisfaction.
  • Administrative Support: Assist in administrative tasks such as data entry, filing, and maintaining guest records.
  • Revenue Optimization: Gain insights into revenue management and pricing strategies.

Requirements:

  • Currently enrolled in a hospitality or related degree program.
  • Strong interpersonal and communication skills.
  • Customer serviceoriented mindset.
  • Attention to detail and strong organizational skills.
  • Ability to work in a fastpaced environment.
  • Flexibility to work various shifts, including weekends and holidays.

Benefits:

  • Handson experience in two key departments of the hospitality industry.
  • Mentorship and guidance from experienced professionals.
  • Exposure to realworld challenges and problemsolving.
  • Networking opportunities within the hospitality sector.

Job Type:
Internship

Salary:
RM1,000.00 per month

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay