Loyalty Program Manager
5 days ago
We are seeking a highly skilled and experienced professional to join our team as a Loyalty Program Manager. As a key member of our operations team, you will be responsible for delivering exceptional experiences to our most valued Elite members.
Key Responsibilities- Elite Member Engagement: Develop and implement strategies to recognize and reward our Elite members, ensuring they feel valued and appreciated throughout their stay.
- Loyalty Program Management: Oversee the day-to-day operations of our loyalty program, ensuring seamless execution and exceptional member experiences.
- Team Leadership: Lead and mentor a team of professionals to provide exceptional guest service and support the delivery of our loyalty program.
- Quality Assurance: Monitor and evaluate the quality of our loyalty program, identifying areas for improvement and implementing changes to enhance the member experience.
- Collaboration and Communication: Partner with cross-functional teams to ensure effective communication and delivery of loyalty program benefits.
- Education and Experience: 2-year degree in Hospitality, Business Administration, or related field, with 2 years of experience in loyalty/guest relations/guest recognition or related professional area.
- Alternatively: 4-year degree in Hospitality, Business Administration, or related field, with no work experience required.
As a Loyalty Program Manager at Marriott International, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional guest experiences. You will be part of a global organization that values diversity, inclusion, and employee development.
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Loyalty Manager
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Kuala Lumpur, Kuala Lumpur, Malaysia Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYLoyalty Manager is responsible for recognition and engagement of our most valuable Elite members...
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